Coordinator Surgery Special Unit - HVTI

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic was the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Surgery/Special Unit Coordinator, you will play a key role in supporting the Heart, Vascular & Thoracic Institute (HVTI) by scheduling outpatient appointments and coordinating cardiac testing and procedures for new, established, and inpatient populations as needed. In this role, you will help maintain the organization and efficiency of the unit, enabling caregivers to deliver the outstanding patient care Cleveland Clinic is known for. A caregiver in this role works days from 8:30 a.m. – 5:00 p.m. Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensure accurate collection. Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. Identify patients in need of financial counseling to ensure appropriate payment of services. Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. Triage appointments based on diagnosis, patient preferences and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedule according to protocol. Schedule all procedures/surgeries. Enter appointment into respective programs, both routine and emergency add-on. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enter all updates, corrections and changes to scheduled procedures/surgeries. Maintain provider schedules for designated unit. Coordinate multiple physician schedules. Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. Notify patients of their arrival times per area protocols. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Maintain designated space/unit and patient management calendars/ledgers; maintain department data based on area needs. Communicate with patients and their families to provide detailed instructions, directions and resources available. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing, appointment or scheduling OR three years of customer service concierge experience Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software Knowledge of Microsoft Word and Excel applications Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic