Branch Manager II

Branch Manager II

The Branch Manager II is responsible for the overall growth, development, profitability and operational management of a single medium-sized or two small branch locations. The Branch Manager II has an increased level complexity and scope of responsibility which includes location-based metrics such as branch traffic, people managed, insurance premiums sold, Member acquisition and Member count. This role contributes to and executes business strategies designed to boost the positioning and sales of AAA products and services, by strategically enhancing growth, profitability, customer loyalty, and employee performance within the branch.

*This is an onsite role, working full time at our Las Vegas Aliante Branch (Northern Las Vegas), including Saturdays.

Essential Functions

• Manages the day-to-day operations of a medium-sized branch or two small branches. Accountable for the revenue and profitability of assigned location(s).
• Responsible for the direct management and achievement of sales targets for all AAA products within the branch, including those sold through other customer channels.
• Develops and implements strategies to drive growth objectives, focusing on new business development and market penetration against competitors. Identifies and forecasts opportunities through the analysis of internal data and branch performance statistics.
• Determines distribution strategy, including the necessary staffing and support requirements, to execute business plans and achieve branch objectives.
• Initiates and supports actions to resolve issues within the branch, develops effective solutions across various business segments.
• Responsible for hiring, coaching and developing team members. Provides active, engaged leadership through behavioral coaching and mentoring.
• Responsible for leadership and talent development.
• Develops network of relationships within community and represents AAA's interests to community leaders and other key audiences.
• Provides feedback to assist in competitive positioning of AAA products and services.
• Ensures compliance with AAA policies, procedures, standards and regulations.

Knowledge and Skills

• Strong leadership skills
• Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to work cross-functionally across many business units and functions
• Ability to write and execute business and financial plans
• Excellent planning and project management skills
• Strong change management skills and the ability to operate in an environment of ambiguity
• Knowledge of property and casualty insurance and membership operations
• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Education, Competencies, Certifications/Licenses

• Minimum Qualifications
• Bachelor's degree in related area or an equivalent combination of education and experience plus 4 years of sales experience
• 3 years supervisory experience in travel, retail sales, insurance or the financial service industry
• Valid Driver's License
• Preferred Qualification
• DOI Property and Casualty Insurance License and Life Insurance License
• Bilingual communication skills
• Insurance industry knowledge
• Knowledge of AAA products and systems

Working Environment / Minimum Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

AAA Northern California, Nevada & Utah