Inside Sales Representative- Aftermarket- Power Generation

The Inside Sales Representative – Aftermarket – Power Generation provides support for power generation customers. This position is hybrid 3 days a week in Bristol, PA.

Responsibilities:

• Respond to customer inquiries regarding products, services, pricing, availability, order status, and provide updates on engineering jobs and sales orders via email, phone, and website
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
• Engage vendors to procure materials and expedite shipments
• Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
• Support, interact, and work in tandem with members of the outside sales and power generation team to build and retain customer relations
• Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
• Utilize Customer Overview Files for unique documents and historical project reference
• Update Monday.com for major RFQ status, and any orders received that need to be discussed with the team
• Understand proprietary items and associated restrictions
• Retrieve and submit RFQ's to power generation portals
• Enter Standard Deviation Requests through portals
• Create Spare Parts quotes for open projects and upload to OneHub
• Utilize various power generation sites (SourceGate, GTCC etc)
• Manage logistics information for international shipments
• Work with engineering, sales and project management to support aftermarket questions
• Work with Item Data and the Website Team to develop better processes for kits and parts visibility on GE numbers and restricted items
• Perform other related duties and assignments as directed by management and as listed in SOP

Requirements:

• 4-year degree or equivalent work experience preferred
• Previous experience in power generation preferred
• Knowledge of fluid power and/or automation and/or motion control products is strongly preferred
• Demonstrated ability to understand technical concepts
• Previous success in inside sales and/or experience in a technical support role is preferred
• Experience in purchasing manufacturing or technical products is a plus
• Excellent telephone personality with proven ability to maintain customer relationships
• ERP, Epicor P21 and B2B experience is preferred
• Highly proficient level of computer skills including MS Word, Excel, and Outlook
• Excellent communication, organizational and interpersonal skills
• Capable of handling multiple high-pressure tasks
• Ability to work in a fast-paced and self-directed environment
• Some occasional travel may be required for customer visits and training purposes

Benefits:

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match