Supervisor Section 8 Compliance - Pennsylvania Housing Finance Agency

Organization: Pennsylvania Housing Finance Agency Job Description The Supervisor Section 8 Compliance plays a critical role in overseeing the daily operations of voucher and special claims processing for all subsidy-related programs. This position ensures compliance with HUD Section 8 regulations, PHFA’s Annual Contributions Contract (ACC), and internal agency policies. The Supervisor provides leadership, technical guidance, and quality assurance to ensure timely and accurate processing of housing assistance payments. Essential Functions Supervise and support staff in processing housing assistance vouchers and special claims in accordance with HUD regulations, PHFA policies, and ACC requirements. Train team members on relevant systems, procedures, and regulatory guidelines, including HUD Handbook 4350.3, the Special Claims Processing Guide, and the Monthly Activity Transmission (MAT) Guide. Troubleshoot and resolve issues encountered during voucher and special claims processing. Maintain accurate and timely tracking logs, reports, and system data. Coordinate system access, Security Awareness Training, and Rules of Behavior compliance. Monitor staff performance using available systems and reporting tools; adjust assignments as needed to ensure efficiency. Prepare and verify accounting files for submission to the Finance Department to facilitate monthly payments to Owners/Agents. Manage portfolio changes and baseline monitoring in applicable systems. Monitor and resolve TRACS error messages and ensure timely submission of tenant and voucher data. Review and respond to special claim appeals. Conduct annual performance evaluations and provide coaching and corrective action as necessary. Serve as the primary liaison with software vendors (e.g., Calypso) to resolve technical issues related to voucher processing. Draft and distribute communications to Owners/Agents and TRACS contacts regarding HUD notices, policy updates, and procedural changes. Respond to audit and review requests with appropriate documentation and explanations. Prepare monthly, annual and other reports as requested by the Manager of Contract Administration. Provide required documentation to subcontractors for Monthly Occupancy Reviews (MOR). Participate in meetings with HUD, subcontractors, and other stakeholders as needed. Complete special assignments as directed by the Director of Housing Management or Manager of Contract Administration. View the complete job description and apply online: #J-18808-Ljbffr