Vice President, Donated Goods Retail

Overview This role plans, implements and directs the operational and strategic activities of Retail Store Operations, Transportation and Logistics, and E‑Commerce, supporting Goodwill's Mission, Vision and Values. The successful candidate will perform these duties personally or through divisional managers and/or team members. Essential Duties and Responsibilities Provides direction, supervision and coordination for all aspects of Retail Store, transportation, logistics, sustainability and E‑Commerce operations, including planning, organizing, implementing and leading departmental activities and maintaining Standard Operating Procedures. Develops, executes, and monitors annual and strategic objectives and budgets in coordination with the Chief Operating Officer, Executive Leadership Team, Corporate Leaders and Business Enterprises Division staff. Directs activities for retail stores, transportation and E‑Commerce to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of team members. Serves as an extension of the Executive Leadership Team by championing Goodwill’s Shared Purpose and principles and modeling actionable leadership that drives the consistent execution of a people‑first mindset, workplace cultural alignment and cross‑functional collaboration in all business operations. Ensures the division meets current and future leadership needs by reinforcing a high‑retention development‑focused workplace culture through recruitment of strong business leaders to achieve key performance indicators. Ensures the highest level of customer service both internally and externally throughout the stores, transportation and E‑Commerce, promoting the use of proper communication channels between the stores and all departments within the organization. Collaborates with the Director, Retail Support Services and the Goodwill University team to ensure the School of Retail operates in full compliance with established standard operating procedures (SOPs). Works to maximize employment and training opportunities across Retail, Transportation and E‑Commerce operations, supporting the mission to help team members build pathways to the lives they want to achieve. Collaborates with Chief Operating Officer and development staff to identify new retail store and donation center sites and coordinates openings, closings and remodels of stores in conjunction with the Director of Store Operations. Directs store layouts, displays and special promotions in coordination with the Director, Store Operations and Director, Merchandising & Purchasing. Works in conjunction with Marketing to develop DGR Marketing Budgets, plan Pop Up events and provide media appearances as needed. Serves as a liaison to Marketing on topics such as Round‑Up, E‑Commerce website and shopper/donor demographics. In partnership with other Divisions, ensures that all retail locations, transportation and equipment meet or exceed safety, maintenance, cleanliness and branding standards. Supervisory Responsibilities Directly supervises the Director, Store Operations; Director, Transportation, Logistics & Sustainability; Director, Merchandising & Purchasing; Ecommerce Manager; and the Ecommerce Special Projects Manager. The role is responsible for the overall direction, coordination and evaluation of these departments and carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Duties include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems; and budget development and management. Requirements Education and/or Experience Bachelor's degree (B.A.) in Business Administration or a related field from a four‑year college or university and ten years of increasingly responsible retail management experience or related business field; or the equivalent combination of education and experience. Must have experience that demonstrates leadership and success in strategic planning, retail systems development, staff development, financial management and customer‑focused continuous improvement programs. Must demonstrate the ability to gain the respect and confidence of others and act with the highest level of integrity in all situations. Certificates, Licenses, Registrations Valid Driver's License (Class C), car insurance and reliable automobile. Physical Demands While performing the duties of this job, the employee is required to sit for more than half of the day, use hands to finger, handle or feel tasks for one to two‑thirds of the day, talk or hear for one to two‑thirds of the day, and walk for more than one‑third of the day. Specific vision abilities required include close vision. Regular local travel is required. #J-18808-Ljbffr Goodwill Industries of the Southern Piedmont