Senior Manager, Customer Experience & NPS Strategy (Remote)
Fidium
Conroe, TX
- Remote job
Fidium seeks a Senior Manager of Customer Experience to lead enterprise-wide NPS initiatives and drive measurable improvements in service quality. You will translate feedback into cross-functional action, partnering with Operations, Product, Training, and Technology to close gaps and boost loyalty. The role requires analytical leadership, a customer-centric mindset, and the ability to influence without direct authority across multiple teams. Remote-friendly with strong stakeholder engagement. #J-18808-Ljbffr Fidium
Vacancy posted 4 days ago
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