Office Manager/Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off

Roles & Responsibilities :

We are seeking a highly organized and detail-oriented Office Coordinator to join our team. This full-time role focuses on managing administrative tasks, and operational support, with an emphasis on customer communications and support. The ideal candidate thrives in a dynamic setting, handles multiple priorities, and contributes to a positive office culture. Compensation is dependent on experience. Benefits may include flexible work schedules, paid time off, and professional development opportunities. Eligibility for any health insurance or 401(k) investment is not offered currently:

• Serve as the primary point of contact for inbound and outbound customer communications, including phone, email, and in-person inquiries, ensuring prompt and professional responses
• Schedule and coordinate customer estimates, installations, follow-ups, and service appointments using scheduling software
• Manage inventory control, including tracking supplies, ordering materials, and monitoring stock levels for glass and related products
• Work with General Manager to develop and implement intra-office communication protocols to enhance team collaboration and efficiency
• Streamline administrative procedures, such as filing, data entry, and report generation, to optimize workflow
• Maintain a clean, organized office environment and contribute to special projects as needed
• Manage social media outlets, help with content creation and special events
  • Note: Duties are not exhaustive and may evolve based on business needs
    
    

Qualifications & Educational Requirements :

• High school diploma or equivalent required; associate's degree in business administration or related field preferred
• 12 years of administrative, office management, or customer service experience; residential glass or construction industry background is a plus
• Proficiency in technology, computer software, and electronic forms of communication
• Strong communication skills with a customer-first mindset; ability to handle inquiries professionally and resolve issues efficiently
• Excellent organizational and time management abilities, with keen attention to detail and multitasking prowess
• Basic knowledge of inventory management processes
• Ability to work independently and collaboratively in a team-oriented franchise environment

Preferred Skills :

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)