Business Transformation Project Manager

Description


Position at The Port Authority of NY & NJ


About the Role

Reporting to the leader of the Office of Continuous Improvement, the Business Transformation Project Manager, will support process improvement and transformation initiatives across the agency. This individual will lead and coach teams on projects that enhance business operations, strengthen customer experience, and explore opportunities to apply emerging technologies such as artificial intelligence (AI). The Business Transformation Project Manager will act as a liaison to a portfolio of departments across the organization to help deliver measurable improvements aligned with the Port Authority's priorities and standards.


The Office of Continuous Improvement is responsible for implementing the agency's continuous improvement framework and methodology to transform business processes, enhance customer experience, and foster innovation. Our toolkit includes Lean, Six Sigma, design thinking, and automation technologies, including Artificial Intelligence (AI). In addition, OCI oversees a robust training and certification program to embed continuous improvement into the organizational culture and multiply its impact across the enterprise.

Responsibilities

• Collaborate with department leaders to shape and maintain a prioritized pipeline of transformation initiatives aligned to strategic objectives.
• Coordinate and support cross-functional project teams in delivering transformation initiatives, ensuring the effective application of continuous improvement and change management methodologies to achieve measurable outcomes.
• Support project teams in applying continuous improvement and transformation methodologies to deliver measurable results.
• Contribute to the design and implementation of new tools and approaches, including data-driven and AI-enabled solutions that enhance business processes and decision-making.
• Support the scaling of transformation capabilities through training and onboarding staff to the agency's continuous improvement and business transformation framework.
• Conduct research and data analysis to identify improvement opportunities, generate insights, and support execution of cross-functional transformation initiatives.
• Track, analyze, and report on initiative performance, including key metrics, risks, and value realization.

Minimum Qualifications

• Bachelor's degree from an accredited college or university, preferably in Engineering, Technology, Business, or a related field; or equivalent work experience.
• Five (5) years of progressively responsible experience in business transformation, operations, project/program management, or related fields within complex organizations.
• Two (2) years of experience applying continuous improvement methodologies; certification (Lean, Six Sigma) or equivalent required.
• Proven success supporting or delivering continuous improvement or transformation initiatives with measurable outcomes.
• Demonstrated skills in problem solving, process analysis, and change management.

Desired Qualifications

• Strong analytical and critical thinking capabilities with the ability to translate data into actionable insights.
• Strong interpersonal skills with the ability to collaborate effectively at all levels of the organization.
• Experience supporting enterprise-wide transformation or strategic initiatives.
• Experience in automation or AI-related projects is a plus.
• Strong organizational and time management abilities, with the capacity to support multiple projects simultaneously.
• Excellent oral and written communication skills with the ability to clearly communicate complex ideas to diverse stakeholders.

Selection Process

The application process varies by position but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation, Benefits & On-Site Collaboration Requirements:

The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement. Click here for more information about benefits, our culture, and career development opportunities.

The Port Authority of New York and New Jersey anticipates that the actual salary offered to a successful candidate will depend on aspects such as experience, knowledge, skills, abilities, and internal factors. The expected compensation range for this role is:

Minimum: $90,012 Midpoint: $117,018 Maximum: $144,014

In accordance with Port Authority policy, this position permits employees to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business, and regular in-office days or team collaboration days may be required on business needs.

How to Apply:Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications. Only applicants under consideration will be contacted.About The Port Authority:Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.Equal Opportunity EmployerThe Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.It is the Port Authority's policy, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, to provide reasonable accommodations to qualified persons with disabilities who are employees or applicants for employment and who request the Port Authority do so, unless providing the requested accommodation would result in an undue hardship to the Port Authority.Job applicants may request a reasonable accommodation (1) if they claim a disability is affecting the interview process, or (2) to ensure that if they are selected for a position, they can perform the essential job functions. To submit a request, please contact the recruiter or email the Human Resources Department's Disability Accommodation Coordinator at [email protected].The Port Authority will treat any request for Reasonable Accommodation by a job applicant confidentially.