ServiceNow Business Process Consultant
VDart Inc
Title: ServiceNow Business Process Consultant
Location: Plano, TX(Remote)
Type: Contract
Description:
- Client is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities.
- This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery.
- The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Business Analysis
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
Vacancy posted 4 days ago
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