Steward (Full-Time)

Job Description

Job Description

Closing Date: September 11, 2026 at 4:00 PM

This is your Moment. At Gila River Resorts & Casinos, we're looking for more than employees. We're looking for Moment Makers. People who combine professionalism with genuine warmth, who anticipate needs after they're spoken, and who take pride in turning everyday interactions into unforgettable experiences. Our team understands that exceptional service is about what you do, but true hospitality is about how people feel.

What You'll Accomplish

This position participates in the detail and completion of the maintenance of the casino including sweeping, mopping, cleaning and organizing food and hospitality areas. This team member may assist with banquet set-up relating to the set-up of tables, chairs, and other preparations related to catering and food service by performing the following duties, as well as demonstrating the GILA WAY.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Completes all duties and tasks assigned.
• Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk.
• Utilizes and implements M.S.D.S. criteria, food and product safety, and Food & Beverage Policies & Procedures.
• Removes all trash and maintains loading and receiving areas in safe and clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

What You'll Need (Qualifications)

• High School Diploma or equivalent preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Key Success Factors

We look for the following in every team member:

• Shows Heart – Brings authenticity and care to their work. Interacts respectfully with guests, leaders and fellow team members.

• Hospitality Focused – Delivers personalized, thoughtful, anticipatory service.
• Professionalism – Demonstrates accountability, dependability, and a commitment to excellence. Takes ownership of responsibilities, meets commitments, and conducts themselves in a manner that reflects organizational values and standards.
• Growth Mindset – Approaches new tasks and situations with curiosity, seeking to understand and learn. Adapts to challenges while partnering on creative solutions.

Anything else? Absolutely! Benefits and Perks:

When you join Gila River Resorts & Casinos, you're joining a team that values your contributions and invests in your future. From comprehensive health coverage and company-paid benefits to a generous 401(k) match, wellness initiatives, paid time off, and exclusive team member perks, our rewards package is designed to help you succeed professionally and personally. Because when our Moment Makers feel supported, empowered, and valued, they create unforgettable experiences for our guests while also thriving within their careers. (Benefits eligibility determined by hours worked and length of time in role.)

Last but not least…You Do You!

We at Gila River Resorts & Casinos encourage you to be your authentic self, embrace your individuality, and enjoy the inclusive and supportive culture we offer. We embrace a wide demographic of team members, all with a shared focus of delivering an optimal guest experience.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.