(USA) Personal Shopper Lead - Sam's

What You'll Do Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; participating in recruiting, hiring, scheduling; promoting coaching and evaluating associates; maintaining safety of facility; conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; supporting the e‑commerce plan in the club; overseeing operations of the e‑commerce programs; auditing online customer feedback; resolving customer complaints and escalating unresolved issues to management; identifying trends; generating causes and supporting management in implementing solutions; supervising associates supporting the e‑commerce programs; training and providing resources to meet store associate needs; assigning duties; providing feedback; communicating goals and ensuring associate coverage at the e‑commerce pickup location; executing the pick‑up plan and processes; updating operations with key performance indicators; auditing customer orders; ensuring equipment is available; touring the club to evaluate CPU performance; training and providing resources; evaluating performance and processes; determining impact on total; supporting development of new metrics; leveraging KPIs to resolve operational gaps; modeling picking and loading; executing process improvement projects; evaluating plan execution; identifying gaps; implementing solutions; providing member service; acknowledging members; identifying member needs; providing guidance; assisting with purchase decisions; locating merchandise; resolving member issues; promoting company products and services; maintaining sales floor presentation; handling claims and returns; zoning area; stocking; arranging and organizing merchandise; setting up cleaning and product displays; removing damaged goods; signing and pricing merchandise; identifying shrink and damages; securing fragile and high‑shrink merchandise; overseeing picking and staging of pick‑up orders; meeting policies; developing communication and implementation processes; collaborating with managers; applying information; monitoring progress; identifying improvement opportunities; demonstrating compliance; leading and participating in teams; coordinating and executing work assignments; providing advice and support; modeling adaptability; embracing differences; building strong relationships; supporting the company's regenerative mission; maintaining integrity and ethics; serving customers; making decisions based on reliable information; balancing priorities; striving for excellence; and driving continuous improvements. #J-18808-Ljbffr