Senior Proactive Support Operations Specialist

Job Requisition ID #

25WD93781

Proactive Support Operations Specialist

We are looking for a Proactive Support Operations Specialist to help drive execution, alignment, and delivery across our Proactive Support organization.

In this role, you will operate at the center of our organization, working closely with leadership and cross-functional teams to turn strategy into execution. You will help plan and track key initiatives, coordinate across teams, and ensure priorities move forward with clarity and momentum.

This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is comfortable working across multiple stakeholders.

This role reports to the Operations Manager and plays a critical role in ensuring our organization operates effectively at scale.

What You Will Do

· Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow-through from planning through delivery

· Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams

· Coordinate across multiple teams and stakeholders (e.g., Technical Account Management, Predictive Support, Customer Reliability, Diagnostics) to ensure alignment and progress

· Identify risks, dependencies, and blockers early, and proactively drive resolution to keep initiatives moving forward

· Support planning and prioritization cycles, helping leaders stay focused on the highest-impact work

· Establish and maintain clear tracking of initiatives, deliverables, and outcomes, ensuring visibility across stakeholders

· Facilitate alignment discussions and working sessions to drive decisions and keep cross-functional efforts on track

· Improve processes and ways of working by identifying inefficiencies, reducing friction, and introducing scalable approaches

· Help maintain a strong operational rhythm, ensuring decisions and actions are captured and followed through

· Act as a connector across the organization, bringing the right people together to solve problems and drive outcomes

· Ensure accountability by following up on commitments and helping teams stay aligned to priorities

What We're Looking For

· Experience in operations, program coordination, or project delivery in a cross-functional environment

· Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously

· Excellent communication and stakeholder management skills

· Ability to work effectively with senior stakeholders and leadership teams

· Strong problem-solving mindset with attention to detail

How You Work

· Proactive and ownership-driven, you take initiative and move work forward without waiting for step-by-step direction

· Comfortable with ambiguity, you can take loosely defined problems and turn them into structured plans

· Flexible and solution-oriented, you are willing to step outside your formal scope to get things done

· Strong at managing up, you anticipate needs, surface risks early, and help leaders stay aligned

· Connector, you build relationships across teams and bring people together to drive outcomes

Minimum Qualifications

· 3-5+ years of experience in operations, program coordination, or similar roles

· Proven ability to manage multiple priorities and deliver results

· Experience working in cross-functional environments

· Strong written and verbal communication skills

Preferred Qualifications

· Experience in Customer Success, Support, or SaaS/technology environments

· Experience supporting organizational transformation or change initiatives

· Familiarity with tools such as Airtable, Jira, or similar

Why This Role Matters

As we evolve toward a more proactive, outcome-driven support model, strong execution and coordination are critical. This role ensures that strategy translates into action, teams stay aligned, and we deliver meaningful impact for our customers at scale.

Our Values

We operate with the mindset of Autodesk's One Orbit values, which guide how we work and how we show up:

· Optimistic: you approach challenges with a solutions mindset, focusing on what's possible and how to move things forward

· Relentless: you are driven to deliver outcomes, follow through on commitments, and maintain momentum even in complex situations

· Brave: you are willing to challenge the status quo, have difficult conversations, and take smart risks to achieve better outcomes

· Ingenious: you bring creativity and resourcefulness to solving problems, especially in ambiguous or evolving environments

· Trusted: you build strong relationships, act with integrity, and create confidence through transparency and reliability

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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