Teller - Winter Garden

Location: Winter Garden, FL ESSENTIAL DUTIES AND RESPONSIBILITIES Relationship Building Exhibit consistent relationship building including preparing for customer interactions, building rapport, and effectively utilizing open and closed-ended questions to understand customers' financial goals. Match customer needs to Seacoast Bank products and services, confidently explain products, and create/enhance relationships based on customer needs. Ask for referrals from new and existing customers, exhibit good listening skills, and speak clearly and persuasively in positive or negative situations. Respond promptly to customer needs and requests, quickly seek appropriate people for complex matters, balance business needs with customer requests while managing potential risk. Embrace new technology and remain up to date on industry changes to foster innovation. Participate in community, charitable or civic events and collaborate with other associates. Develop an introductory understanding of consumer deposit and lending products, outbound calling proficiency, and referral identification skills. Observe presentations regarding banking products/services through networking events. Develop a strong understanding of customer-facing technology and enroll customers in self-service products. Operations Process checks, cash, and sale of negotiable instrument transactions per bank policies. Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, business continuity, and other regulations. Help resolve customer concerns promptly, escalating issues when necessary. Balance cash drawer daily and monitor work for accuracy. Follow management direction to resolve customer objections and retain relationships. Adhere to Seacoast Bank's Code of Conduct, safety, and security procedures. May be assigned vault responsibilities. EDUCATION and/or EXPERIENCE High School diploma or equivalent required. Minimum 6 months cash handling experience required. Minimum 6 months previous experience in retail sales and/or financial services preferred. Flexible schedule required with ability to work during hours of operations, weekends, and occasional non-bank operational hours. Excellent written and verbal communication and interpersonal skills. Ability to work independently with high initiative. PC proficiency with Desktop, Laptop, Tablet, Smartphone devices, and Microsoft Office Suite. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr