Food Service Associate

Nashville Zoo at Grassmere, 3777 Nolensville Road, Nashville, Tennessee, United States of America Food Service Associate NEED OPEN AVAILABILITY (WEEKDAYS AND WEEKENDS) Position Title Food Service Associate Reports to Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Support restaurant prep (FOH and line) for daily operation. Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards. Participate in safety logs including food temperatures, rotation and waste as necessary. Ensure proper uniform, hygiene, hand-washing and glove use with self. Maintain a safe work environment by abiding to all safety rules. Follow through daily prep and items lists, as assigned. Actively help to support operation in assigned role, supporting holes as necessary. Actively and efficiently respond to guest and client feedback, reporting to the supervisor to ensure that any potential complaints are mitigated against further occurrence. Communicate up to the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality. Remain knowledgeable of all menu items, prices and specials for sharing with guests. Perform other tasks as deemed necessary. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Qualifications Strong interpersonal and communication skills. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience None Required Compensation and Benefits Eligible for overtime pay. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts at applicable locations. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). Tuition Discount through Partnership College. Up to 8 hours of Bereavement Leave. Holiday pay of 1.5x the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. #J-18808-Ljbffr SSA Group