IT Service Specialist

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment. Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility. Company: Veloxis Pharmaceuticals, Inc. Job Description: SUMMARY OF KEY RESPONSIBILITIES End-User Support & Incident Resolution Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration) Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions Support users during live issues by gathering diagnostics, screenshots, and logs User Provisioning & Access Management Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems) Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency. Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations Device Lifecycle & Mobility Management Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads) Ensure we have agreed levels of hardware inventory to ensure life-cycle demand Provide guidance, migration instructions, and user communications for hardware rollouts Manage device-related policy enforcement and compliance with established IT operation controls IT Migrations & Transformation Initiatives Execute and support enterprise transformation projects (Microsoft365 environment) Update relevant operations documentation (Work instructions, Architecture, knowledge, etc.) Communicate status of assigned actions to relevant leader and take ownership to collaborate on issues with vendors or internal IT. Communication & User Enablement Draft and send targeted communications to employees regarding IT changes, action items, and policies Provide clear instructions for end users during onboarding or transitions (e.g., orientation, device setup, system updates) Respond to user inquiries with guidance, troubleshooting steps, and follow-up actions Collaboration & Cross-Team Coordination Work closely with IT leadership, vendors, and business stakeholders to execute service delivery tasks Participate in IT operational meetings, CAB reviews, and project discussions as a subject matter contributor Service Improvement & Documentation Create and maintain technical documentation, user guides, and workarounds for common issues Identify opportunities to improve service delivery processes and user experience Assist in training and onboarding new IT staff or contractors SUMMARY OF KEY RESPONSIBILITIES Strong troubleshooting and analytical skills across Microsoft 365 and endpoint devices Effective communication skills (technical → business translation) Customer service orientation with ability to manage high-volume support ·Ownership and follow-through on complex tasks and escalations Ability to coordinate incidents and service requests across multiple stakeholders and concurrent workstreams REQUIRED QUALIFICATION & SKILLS 4+ years of IT support or service delivery experience B.S. / B.A. in business, computer science or other disciple preferred but not required Experience supporting enterprise environments and migrations Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools Relevant certifications (e.g., Microsoft, Azure, Intune, etc.) preferred ITIL Foundation skills preferred Experience in working with users outside the US is preferred #Hybrid #LI-AS1 The annual base compensation range for this role is $70,000 - $85,000 and is classified as hourly non-exempt* Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions. As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment. As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment. Be cautious of fraudulent communications claiming to be from Asahi Kasei. Incidents have occurred in which individuals impersonating Asahi Kasei recruiters have contacted people on LinkedIn requesting personal information. If someone does not have a verification badge, that person is not authorized to engage in recruitment activities on behalf of Asahi Kasei. Please also note that we never ask applicants to make any payments in the recruitment process. If you receive any suspicious messages or recruitment outreach that does not meet these criteria, please do not respond, and report the matter directly to LinkedIn. Asahi Kasei in North America emphasizes recruiting key talent within the region. Across our multiple business units, we focus on growth, innovation, and initiative to help develop our people and give them the resources they need to succeed. Part of our mission is to be a good corporate citizen, dedicating our time to employees, customers, and communities around us. As an employer, Asahi Kasei offers a comprehensive benefits package, growth opportunities throughout our companies, and a diverse environment to enhance your career. About Asahi Kasei The Asahi Kasei Group contributes to life and living for people around the world. Since its foundation in 1922, Asahi Kasei has consistently grown through the proactive transformation of its business portfolio to meet the evolving needs of every age. With more than 46,000 employees around the world, the company contributes to a sustainable society by providing solutions to the world's challenges through its three business sectors of Material, Homes, and Health Care. In North America, Asahi Kasei currently has over 23 business units and 10,000 employees. Our People Asahi Kasei recognizes that our people are our greatest strength. We operate with an emphasis on developing our employees and promoting from within. Our broad spectrum of companies within the Material, Homes, and Health Care sectors allows employees to collaborate across locations and industries. The possibilities for employees will continue to grow as we accelerate new business activity internally and externally through mergers and acquisitions. For assistance in submitting your application or with the careers site, please reach out to View email address on click.appcast.io. Please note we do not accept resumes or applications via email. 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