PERMIT TECHNICIAN

Job Title

Houston Permitting Center/ Building Code Enforcements/Sign Administration

Position Overview

Accepting applications from: ALL PERSONS INTERESTED Service Line/Section: Houston Permitting Center/ Building Code Enforcements/Sign Administration Reporting Location: 1002 Washington Avenue Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm Subject to change Description of Duties/Essential Functions Under general supervision, performs a variety of paraprofessional support involved in the acceptance, review, and dissemination of a wide variety of sign permit applications and documents. Provides information to customers on sign permit requirements, plan review process, codes, ordinances and inspections procedures.

Responsibilities/Duties

• Practicing GREAT customer service skills.
• Assisting ALL customers to the best of your ability.
• Answers a multi-line phone.
• Records, logs, compiles and maintains various permit related files, data, documents, plans and reports.
• Scans and uploads permit documentation into the system.
• Communicate with customers via email, phone and in person.
• Understands the functions of all sections of Sign Administration/Building Code Enforcement and responds to customer questions on procedure, application requirements and status of permit application.
• Recognizes permit system issues and submits Service Now Tickets and/or facilitates remedies.
• Monitors the Q-Flow Service Console.
• Performs other duties as required.

Working Conditions

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds). This is a Houston Public Works Emergency Management position at the Tier III Level.

Minimum Requirements

Educational Requirements Requires a high school diploma or a GED. Experience Requirements Two years of experience as a Permit Technician Aide or in customer service are required. An Associate degree may be substituted for the experience requirement. License Requirements None

Preferences

Knowledge of the following systems: IPermits, ProjectDox, Q-Flow and ILMS. Knowledge of how to research using HCAD, ILMS and Google. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information

Selection/Skills Tests Required: None However, the department may administer a skills assessment evaluation. Safety Impact Position: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 15 Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io. If you need special services or accommodations, call View phone number on click.appcast.io. (TTY 7-1-1) If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.