Product Manager Commerce

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Location: Reports To: Vice President of Marketing Technology & Commerce Description: Arhaus is undergoing a significant transformation to modernize its commerce technology landscape, including the implementation of a new ERP, Order Management System (OMS), and next-generation in-store and digital commerce platforms. The Commerce Program Manager / Product Manager serves as a key technology and business partner, responsible for bridging business requirements with system capabilities across multiple transformation programs. This role will lead product ownership, requirements definition, and strategic alignment across commerce platforms, while managing a portfolio of internal applications that support Arhaus’s evolving omnichannel experience. This role is focused on delivering scalable, business-aligned commerce technology solutions across a complex transformation landscape. Key responsibilities include: Commerce Platform Evaluation & Gap Analysis Evaluate ERP, OMS, and eCommerce platform capabilities, including out-of-box functionality, workflows, and constraints Conduct gap analyses to identify opportunities for adoption, customization, or process improvement Document findings in clear, business-friendly formats to support decision-making and alignment Requirements Definition & Product Ownership Partner with cross-functional stakeholders (eCommerce, Store Operations, Trade, Finance) to gather and prioritize requirements Translate business needs into structured documentation, including BRDs, user stories, and acceptance criteria Own and manage the product backlog, ensuring alignment between business priorities and delivery outcomes Facilitate trade-off decisions and prioritize work to maximize value delivery Serve as the primary product and requirements lead for system integrator (SI) partners across ERP, OMS, and digital commerce initiatives Review proposed solutions and configurations to ensure alignment with business requirements Support cross-program coordination, ensuring consistency across systems and minimizing downstream risks Represent commerce and eCommerce priorities in cross-functional program discussions Define and maintain the commerce technology roadmap, including current initiatives and future capabilities Identify gaps, prioritize enhancements, and build business cases for investment Serve as a strategic advisor to leadership on how commerce technology can enable growth across eCommerce, B2B, and omnichannel channels Establish scalable product management practices across the organization Internal Application Ownership Manage the lifecycle of internally developed commerce applications used for website management and product customization Partner with business and engineering teams to prioritize enhancements and ensure alignment with evolving platform capabilities Balance ongoing support needs with strategic transformation initiatives Ensure seamless integration with ERP, OMS, and eCommerce systems Stakeholder Engagement & Communication Build strong relationships with business stakeholders and act as a trusted advisor Provide clear, consistent communication on priorities, trade-offs, and delivery timelines Navigate ambiguity and competing priorities with structure and transparency Requirements 8+ years of experience in product management, product ownership, or business analysis within commerce or retail technology environments Experience evaluating enterprise commerce platforms and mapping out-of-box capabilities to business requirements Experience working with system integrators on ERP, OMS, or eCommerce implementations Strong experience writing BRDs, user stories, and requirements documentation Deep understanding of commerce domains including order management, product catalog, pricing, promotions, and customer experience workflows Preferred Qualifications Experience supporting omnichannel or direct-to-consumer retail environments Familiarity with SAP, Manhattan Active Omni, or modern commerce platforms Experience managing complex cross-functional programs or large-scale transformations Exposure to AI tools to enhance productivity in analysis, documentation, or product development workflows Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages. AI Code of Conduct At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you—your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews without prior authorization from Arhaus. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making. #J-18808-Ljbffr Arhaus