HVAC Dispatcher / CSR

Job Description

Job Description

Job Description

GREAT LOCAL HVAC Company looking for a career-oriented individual searching full-time HVAC Dispatcher / Customer Service Representative with the following qualifications: Able to multitask, accurate data input, and great phone interaction skills.

Duties / Responsibilities

• Routes technicians to calls
• Support technicians
• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on the BEST products or services.
• Acquires information and enters service calls for new and existing customers.
• Answers customer questions and complaints, and if the issue is beyond the representative's knowledge, forwards it to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to solve customers' issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, requests, and/or comments.
• Performs other related duties as assigned.
• Able to place phone calls to schedule, solicit, and/or renew Customer Service Agreements.

• Required Skills / Abilities
• Excellent communication skills including active listening.
• Ability to work individually and as part of a team.
• Service-oriented and able to resolve customer issues.
• Experience with Service Titan
• Proficient in computer skills and able to learn new software.
• Microsoft Office and Outlook

Education and Experience

• High school diploma or equivalent
• Knowledge of HVAC terminology is a plus
• Customer service experience is required.
• Service Titan software is a plus

Physical Requirements

• Ability to sit at a desk for extended periods.

Hours: Monday - Friday 7:00 am - 4:00 pm, some Saturdays

Job Type: Full-time

Please apply through Indeed

Job Type: Full-time

Pay: Up to $50,000 annually, depending on experience