PEP-Certified Front Desk Receptionist - Hilton Hotel

Job Description

Job Description

Job Summary

Trinity Staffing Solutions is seeking a professional and customer-focused Front Desk Receptionist with PEP training/certification to support a Hilton hotel. The Front Desk Receptionist will be responsible for welcoming guests, processing check-ins and check-outs, handling reservations, answering guest questions, and providing excellent customer service throughout each guest's stay.

Responsibilities

• Greet guests warmly and professionally upon arrival.

• Process guest check-in and check-out accurately and efficiently.

• Verify reservations, identification, and payment information.

• Assign rooms and provide guests with hotel information and directions.

• Handle reservations, cancellations, modifications, and guest requests.

• Answer telephone calls and respond to guest inquiries.

• Address guest concerns and complaints professionally and promptly.

• Maintain accurate guest records and front-desk documentation.

• Process payments and maintain accurate cash-handling procedures.

• Communicate with housekeeping, maintenance, and management regarding guest needs.

• Follow hotel safety, security, and customer-service procedures.

• Complete required PEP training and other Hilton-required training programs.

• Maintain a professional appearance and a clean, organized front-desk area.

Qualifications

• Previous hotel, hospitality, front-desk, or receptionist experience preferred.

• Experience with guest check-in and check-out procedures preferred.

• Strong verbal and written communication skills.

• Excellent customer-service and problem-solving skills.

• Ability to work professionally in a fast-paced environment.

• Basic computer skills and ability to learn hotel management systems.

• Ability to work evenings, weekends, and holidays as required.

• Bilingual English/Spanish is a plus.

Preferred Experience

• Hotel front-desk experience

• Hilton or other major hotel brand experience

• Property Management System (PMS) experience

• Reservation and payment-processing experience

• PEP training/certification , required by the hotel

Why Work With Us?

Join a professional hospitality team where you can build valuable customer-service and hotel operations experience while providing exceptional service to guests.

Trinity Staffing Solutions LLC
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