Capacity Planning Specialist

The Capacity Planning Specialist (Ground) covers, dispatches, and monitors assigned ground shipments using Aljex, Open Dock, and MacroPoint. The role secures qualified carriers, manages pickup/delivery appointments, tracks in-transit ETAs, and audits final carrier costs to enable accurate billing.

Essential Job Functions Coverage & Dispatch

• Source approved carriers and confirm rates, equipment, and compliance in Aljex.

• Complete dispatch and verify MacroPoint tracking is active prior to pickup.

Appointment Management

• Schedule and update Open Dock pickup/delivery appointments; record details in Aljex.

• Adjust appointments as needed; route customer-facing changes through the Operational Account Manager.

In-Transit Monitoring

• Track ETAs via MacroPoint, update Aljex milestones (e.g., Arrived PU), and flag at-risk delivery windows.

• Conduct check calls when automated tracking is unavailable.

Cost Audit & Settlement

• Audit and confirm final carrier charges (FCC) in Aljex within 24 hours of delivery.

• Validate accessorials/detention against carrier documentation and resolve rate disputes before billing.

Escalation & Communication

• Escalate capacity shortages, carrier service failures, and consolidation opportunities to management.

• Immediately report security issues to GSOC and system defects to the Program Manager.

• Complete shift handovers to ensure seamless transfer of open loads and appointments.

Requirements & Preferred Skills

• Physical Requirements: Sedentary work using standard office equipment (keyboard, mouse, monitor).

• Tools & Systems: Proficiency with Open Dock, MacroPoint/Tive, and Aljex.

• Domain Knowledge: Experience managing vetted carrier pools, accessorial structures, margin control, and specialized/cross-border freight.

salary: $68,000 - $75,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Associate

Responsibilities

Working primarily in Descartes Aljex, with Open Dock for appointments and MacroPoint for tracking, the Capacity Planning Specialist sources

Skills

• carrier sourcing (7 years of experience is required)
• logistics (7 years of experience is required)
• 3 pl (7 years of experience is required)

Qualifications

• Years of experience: 7 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.