Director Food & Beverage

Job Overview

The Director of Food & Beverage at Hotel Van Zandt brings genuine Austin character to every responsibility, supporting a hotel where live music fills the air nightly and Four-Diamond service is the standard. Plan and manage the Human Resources and operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goal. The Hotel Van Zandt standard is built on Southern warmth, Austin authenticity, and a team that genuinely cares, and this role is part of that foundation.

Responsibilities

ESSENTIAL RESPONSIBILITIES

• Manage the human resources within the division.
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• Five to fifty associates

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Van Zandt, we embrace:

• Named for Texas Music Legend Townes Van Zandt - A hotel conceived as a tribute to the songwriter who inspired generations
• Live Music Every Night, No Exception - Geraldine's stage brings Austin's live music culture inside, 365 days a year
• Music Woven Into Every Detail - Trumpet chandeliers, vinyl bird art, record corners, and curated sound throughout the hotel
• Rainey Street's Beating Heart - Embedded in Austin's most vibrant historic entertainment district, with Lady Bird Lake steps away
• AAA Four-Diamond Austin Soul - Elevated craft, Southern hospitality, and a genuinely local spirit in every interaction

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Van Zandt and align with Sage Hospitality's commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

• A four-year college degree or equivalent education/experience

Qualifications

• Four to five years of employment in a related position with this company or other organization(s)

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.
• Ability to study, analyze and interpret complex activities.
• Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.
• Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.
• Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).
• Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.
• Must be literate for written guest communication, administrative and Human Resource responsibilities.
• Requires excellent reading and writing abilities 100% of the work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Limited physical requirements in order to assist various outlets during peak business demands (i.e., banquet room turns, restaurant bussing, etc.).
• Bending/kneeling -as directed above.
• Physical ability to supervise on-floor activities required 60% of work day.
• No continuous standing.
• Climbing Stairs -up to 20 steps 20%of work day.
• No driving required.
• Chemicals/Agents Limited access in the course of supervising the sanitation of the operation.

Environment

• Inside 90% of the work day. Due to responsibility of total operation, specifically sanitation standards, position requires 10% of work day inspecting various walk-in coolers, temperatures ranging as low as 30 degrees.

Benefits

• Free employee parking is available on-site.
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
• Eligible to enroll for short-term and long-term disability insurance coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• WIN Fertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Employee assistance program
• Paid time off for vacation, sick time, and holidays
• Tuition Reimbursement of up to $2,000 per calendar year
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral