Vehicle Support Specialist

Description Our client is seeking two Vehicle Support Specialists to join their Technical Support team in a contract-to-hire capacity. This role is ideal for experienced automotive or diesel technicians looking to transition from the service bay into a technical support environment where they can leverage their diagnostic expertise to help dealers and technicians resolve complex vehicle concerns. The Vehicle Support Specialist serves as a key technical resource for troubleshooting vehicle issues, reviewing repair data, recommending corrective actions, and supporting dealership technicians through various support channels. The role requires strong diagnostic skills, experience interpreting vehicle data, and the ability to collaborate with engineering and field support teams to resolve challenging technical concerns. This position begins as a six-month contract with a strong preference and intent to convert high-performing individuals to full-time employees, subject to performance and business conditions. Job Duties: Review customer concerns, repair information, and troubleshooting results to identify root causes and provide effective repair recommendations. Support dealership and field technicians by delivering technical guidance on vehicle diagnostics and repair procedures. Escalate complex vehicle issues to Technical Leads, Tier 2 and Tier 3 Field Support teams, and leadership as needed. Provide engine and chassis software support to assist with vehicle programming, updates, and troubleshooting activities. Analyze recurring case trends and identify emerging product or service issues. Document and communicate trending concerns to appropriate technical and quality teams. Support cross-functional initiatives involving: Service tool improvements Service information development Product quality investigations Customer experience improvements Work toward obtaining and maintaining PACCAR Engine and Electrical Certifications. Identify opportunities for process improvement and operational efficiencies. Maintain knowledge of evolving vehicle technologies, diagnostic systems, and technical support procedures. Skills diagnostic testing Top Skills Details diagnostic testing Additional Skills & Qualifications Required Technical degree, associate degree, or bachelor's degree in Automotive Technology, Mechanical Engineering, Diesel Technology, or related discipline. Minimum 3 years of automotive, diesel, commercial vehicle, or related diagnostic experience. Knowledge of: Engine systems Electrical systems Vehicle communication networks Diagnostic and troubleshooting methodologies Experience using industry-standard diagnostic software and tools. Strong computer skills, including Microsoft Office. Excellent written and verbal communication skills. Ability to work independently and manage multiple priorities simultaneously. Preferred OEM dealership experience. Heavy-duty truck or commercial vehicle experience. PACCAR, Cummins, Freightliner, Volvo, Kenworth, Peterbilt, or similar OEM background. Experience supporting technicians remotely. Previous collaboration with engineering or product support teams. Leadership, training, or mentoring experience. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Renton, WA. Pay and Benefits The pay range for this position is $35.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Renton,WA. Application Deadline This position is anticipated to close on Oct 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. TEKsystems