Engagement Manager

We're hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization. This is a highly cross-functionalrole that blends customer success, implementation, and operational problem-solving. You'll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact. About the Role: Customer Onboarding & Implementation Lead onboarding for new customers, from kickoff through full deployment Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations Partner with product and engineering to configure and launch solutions Account Ownership & Relationship Management Serve as the primary point of contact for key customer stakeholders Build trust with operators, directors, and executives within healthcare orgs Drive regular check-ins, business reviews, and performance reporting Operational Problem Solving Diagnose workflow inefficiencies and recommend process improvements Act as a strategic partner, not just a support function Identify gaps in product or implementation and escalate internally Product Feedback & Iteration Bring structured feedback to product and engineering teams Help prioritize features based on real customer needs Act as the voice of the customer internally Expansion & Retention Drive usage, adoption, and measurable ROI Identify expansion opportunities in collaboration with sales Ensure high retention and customer satisfaction About You: 5+ years in customer success, consulting, operations, or implementation roles Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred Background in high-growth startup or fast-paced environment Skill Set Strong operator mindset, you think in workflows, not just relationships Ability to manage multiple complex accounts simultaneously Highly structured, detail-oriented, and execution-focused Excellent communication skills, both with customers and internally Comfortable navigating ambiguity and building processes from scratch Traits Low ego, high ownership Moves quickly and follows through Naturally curious and problem-solving oriented Cares deeply about customer outcomes Who we are: SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare! The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we're always open to exceptional talent.