Service Operations Manager

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair located in Boston, MA. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. Essential Job Functions Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars. Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. Performs other duties as may be assigned. Education & Experience Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience Requires a valid driver’s license and a satisfactory Motor Vehicles Report. Thorough knowledge of the elevator industry and general management methods within the elevator industry Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables What makes us special At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact. Salary range: $156,000- $200,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered: Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insurance Company-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law. Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at View email address on click.appcast.io or call View phone number on click.appcast.io. Important note TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you. TKE – Move Beyond #J-18808-Ljbffr