Facilities Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Operations Manager – JLL

What This Job Involves: As a Facilities Operations Manager supporting our life sciences client, you'll serve as the strategic operational leader responsible for maintaining a safe, compliant, and high-performing facility environment. This role is built for a driven, high-energy professional who brings an infectious enthusiasm for operational excellence. You are someone who doesn't just manage a facility — you own it, with deep, hands-on knowledge of every system, process, and stakeholder relationship that keeps it running at its best. This role demands both technical mastery and exceptional relationship-building skills as you oversee all aspects of facility operations including HVAC, electrical and plumbing systems, critical utilities, and regulatory compliance specific to life sciences environments. You'll manage vendor relationships, lead high-performing facilities teams, and uphold the stringent standards required in pharmaceutical and biotech settings.

What Your Day-to-Day Will Look Like:

• Lead and manage the facilities operations team — including technicians, engineers, and vendor partners — fostering a culture of safety, accountability, energy, and continuous improvement

• Oversee critical building systems including HVAC, electrical, plumbing, BAS, and laboratory support equipment to ensure 24/7 operational reliability

• Maintain comprehensive compliance with FDA, EPA, OSHA, MWRA and other regulatory requirements specific to life sciences facilities

• Develop and execute preventive and predictive maintenance programs that optimize equipment performance and extend asset lifecycles — leveraging AI-powered tools and data analytics where applicable

• Manage vendor contracts, service level agreements, and KPI performance metrics to ensure quality service delivery and cost-effectiveness

• Coordinate and oversee capital improvement projects, facility modifications, and equipment installations with minimal disruption to ongoing operations

• Respond swiftly and decisively to emergency situations and lead root cause analysis efforts to prevent recurrence of facilities-related incidents

• Prepare and manage the facilities operating budget, identifying cost-saving opportunities while maintaining service quality and safety standards

• Serve as the primary facilities liaison with client leadership, providing regular updates on performance metrics, upcoming projects, continuous improvement initiatives, and technology advancement opportunities

Required Qualifications:

• Bachelor's degree in Engineering, Facilities Management, or a related technical field, or equivalent combination of education and experience

• 6+ years of progressive facilities management experience, with at least 3+ years in a life sciences, pharmaceutical, or biotech environment

• Strong working knowledge of regulatory requirements including FDA regulations, GMP, and cleanroom standards

• Proven experience managing critical facilities infrastructure including HVAC, electrical distribution, emergency power systems, and laboratory utilities

• Experience managing capital projects and facility modifications from planning through execution

• Strong budget management skills with demonstrated ability to optimize costs while maintaining service excellence

• Excellent communication and stakeholder management skills with the ability to translate technical concepts for non-technical audiences

• An open, forward-thinking mindset toward emerging technologies, including AI applications in facility management, predictive maintenance platforms, and digital twin environments

Preferred Qualifications:

• Advanced degree in Engineering, Facilities Management, or related discipline

• Professional certifications such as Certified Facility Manager (CFM), Project Management Professional (PMP), or Professional Engineer (PE)

• Experience with computerized maintenance management systems (CMMS), building automation systems, and AI-integrated facility management platforms

• Background in commissioning and qualification (IQ/OQ/PQ) of laboratory and manufacturing equipment

• Experience supporting GxP or clinical operations in regulated environments

Location : Cambridge, MA (on-site)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

140,000.00 – 160,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Cambridge, MA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.