Service Coordinator

Remote Service Coordinator | GreenLeaf Industries Location: Remote - USA About Us GreenLeaf Industries is a family-owned, ISO-certified custom plastic injection molding company based in Lenoir City, Tennessee. Since 1999, we’ve specialized in mission-critical, complex precision plastic components for automotive, tactical, and electronics industries. Our reputation is built on quality, reliability, and treating every customer like family. That’s where you come in. The Role As our Remote Service Coordinator, you’ll be the voice and backbone of our customer experience. You’ll coordinate service requests, keep production + customers aligned, and make sure every part we ship meets the GreenLeaf standard. This is a high-trust role for someone who thrives on organization, clear communication, and solving problems before they become problems. What You’ll Do - Own the service workflow: Track, prioritize, and coordinate all customer service requests from quote to delivery confirmation - Customer communication: Be the main point of contact for clients in automotive, tactical, and electronics sectors. Provide clear updates on order status, lead times, and any technical questions - Bridge with production: Work daily with our Lenoir City plant team, QC, and engineering to align on schedules, specs, and solutions - Quality + compliance: Ensure service interactions reflect our ISO-certified processes. Document everything accurately - Issue resolution: Address concerns fast, escalate complex technical issues with full context, and follow through to closure - Reporting: Maintain CRM/records and send weekly service reports to leadership What You Bring -Good customer service, technical support, or operations coordination. Manufacturing/plastics experience is a plus - Strong communication skills — you can talk specs with an engineer and updates with a procurement manager - Detail-obsessed and organized. In precision molding, small details = big impact - Comfortable with ERP/CRM tools, Microsoft 365/Google Workspace, and ticketing systems - Self-driven for remote work: reliable internet, power backup, and proactive updates - Understanding of B2B service and confidentiality for mission-critical/tactical clients Why GreenLeaf? 1. Family culture: We’ve been family-owned for 25+ years. You won’t be “just a number” here 2. Impact work: Your coordination helps build components used in vehicles, tactical gear, and electronics that matter 3. Stability + growth: ISO-certified, established client base, and room to grow as we expand 4. Remote flexibility: Work from home while supporting a US-based manufacturing team