Adoption Counselor - Part Time

To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption into loving homes. Have a love for animals and the adoption process. Be able to process all adoption paperwork thru all stages. Work with animals, customers and volunteers in a professional, friendly manner. Principal Duties and Responsibilities Greet Visitors and help them throughout the sign in and adoption process Answer phone calls, check messages and respond to emails in the Adoption Department mailbox daily Take photos of new animals as they arrive in the Adoption Department, download and place in Pet Point under animal Make kennel cards and place on proper kennel of animals Place animal paperwork in proper cabanas and kennel room binders Check inventory weekly on available animals for adoption Clean kennel cards, along with adopted, stray hold, project dog stickers Help customers bring in donations then complete, sign and copy donation receipt Move dogs & cats to service center, clinic, kennels or recovery area Recognize when an animal is sick and inform Adoption Manager, email clinic so that they may be checked quickly and spread of disease or illness is kept to a minimum Go over and explain the Adoption Application with potential adopters and verify all information on application is correct and true Process animal and potential adopters paperwork in ShelterLuv throughout the surgery, exit exam, illness and adoption process Handle meet n greets with adopters and our animals & meet n greets with adopter’s dogs and HHS dog(s) Be able to explain adoption paperwork and medical chart on adopted animals and direct them to the clinic for rabies tag and de-wormer Make sure doors are unlocked at 11:00 am and locked at close of day Go over outcome paperwork with Adopter and collect adoption fee Clean up after animals when necessary Supervision Received: The Adoption Supervisor will oversee all Adoption Counselor staff on a daily basis. Adoption Supervisor will make all work schedules for staff and inform counselors of mandatory staff meetings and training classes. Supervision Exercised: To oversee that all visitors and volunteers are following HHS guidelines and report to Adoption Supervisor. Qualifications & Skills: Friendly disposition Be able to read English fluently Be able to lift up to 50 lbs. 1 year experience handling money Experience working with animals Be able to read animal behavior and recognize signs of common sickness Be able to follow protocol, procedures and adoption guidelines Have good work ethic Be able to use good judgment during certain circumstances Be able to work well with other staff and volunteers #J-18808-Ljbffr Houston Humane Society