Cash Application Clerk II (In Office)

GCI's Cash Application Clerk II will responsible for accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. Research, reconcile, and resolve issues and discrepancies, escalating concerns appropriately. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Payment Processing & Reconciliation + Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in‑store payment sources

• Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy
• Process payment corrections, refunds, reversals, and transfers with appropriate authorization
• Ensure cash application activity balances to system‑generated cash receipt and posting reports
• Escalate unresolved payment discrepancies to appropriate teams following established procedures.

Documentation & Customer Support + Maintain required payment documentation to support audits and internal reviews + Respond to payment‑related internal and external inquiries promptly and professionally. Internal Control Considerations: Responsible for compliance with Cash Application internal controls.

• System access is limited to payment posting and cash application functions within the billing systems.
• This role does not reconcile bank accounts or cash deposits.
• This role does not post journal entries to the General Ledger.

COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Ability to work independently while contributing to team success.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
• Demonstrated ability to maintain strict confidentiality of sensitive, proprietary, and confidential internal and external information.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• Strong analytical, problem‑solving, organizational, and time‑management skills.
• High attention to detail and accuracy with the ability to self-review work to identify, correct, and prevent errors.
• Demonstrated ability to prioritize workload with a strong commitment to timely and accurately meeting multiple filing deadlines and established goals.
• Demonstrated knowledge of relevant accounting concepts, practices, and procedures.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements: This is an intermediate level position within the discipline demonstrating strong knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and more detailed instruction on new assignments. Works under moderate supervision. Provides training and guidance to lower-level staff. Additional Competencies: + Ability to independently resolve routine issues and discrepancies. + Understanding internal controls and compliance requirements. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of two (2) years of experience in accounting, finance, payment processing, or related background. *

Preferred: + Associate degree in accounting or related field.

• Experience with Oracle accounting software.
• Telecommunications experience.
• Relevant telecom industry or job specific ce

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