Senior Community Manager Multisite

Overview

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Were creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting meaningful careers along the way. Backed by Hines a global real estate investment development and property management firm Hines Living is one of the firms highest-conviction growth priorities expanding rapidly across North America. Come grow with us!

As the Senior Community Manager with Hines you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities achieving established budgeted financial and operational goals and ensuring that the operation of the property complies with Hiness policies and procedures. Responsibilities include but are not limited to:

• Provides leadership and support to team members ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative team work mindset.

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements reviewing current and projected marketing information and accessing operational reports that establish historic and predict performance patterns

• Meets targeted revenues by setting rent rates ensuring rent and fees are collected and posted in a timely manner making financial bank deposits and preparing and reviewing monthly financial status reports

• Approves invoices from vendors contractors and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

• Oversees the lease enforcement process by approving prospective resident applications renewal leases conducts periodic apartment inspections follows proper notice requirements evicts residents and collects late fees and other charges as allowable and stated in the terms of the lease

• Promotes resident satisfaction and retention by responding to complaints questions and requests in a timely manner and taking appropriate action to resolve and address service issues

• Ensures the propertys maintenance team members comply with the Hiness standards with respect to responding and completing resident service requests

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property grounds buildings and amenities meet established standards for safety cleanliness and general appearance and appeal

• Assists in managing the client/owner relationship by meeting with the owners conducting property tours providing updates and information about the propertys performance and responding to owner requests as needed

• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns issues questions and requests

• Provides leadership to the team by interviewing hiring and training team members and by managing their performance in accordance with Company policies values and business practices

• Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals

• Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from accredited institution; college degree is a plus.

• Five or more years experience as a residential community/property manager or leadership role in related industry

• Experience managing 400 units single or combined sites

• Experience with more complex and/or mixed-use properties a plus

• Experience with property management software preferred; Entrata experience a plus

• Proficiency in Microsoft Office and property management software in order to complete required reports

• Strong customer service orientation

• Excellent verbal and written communication skills

• Though occurrences are rare be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

• Transfer properties and work overtime as business needs deem appropriate

• Ability to work a flexible schedule including weekends and holidays

• This position is fully on-site and requires working from the assigned property five days per week

• Compensation: $100000 - $130000 bonuses

Closing

At Hines we believe the built world is ultimately about people. As one of the worlds largest privately held real assets firms we bring nearly seven decades of investment development and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries more than 4600 colleagues bring different perspectives and expertise to Hines with opportunities to take on meaningful responsibility learn from leaders across the business and build a career with room to evolve. We support that journey through professional development competitive rewards comprehensive benefits and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Companys annual list of the Worlds Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Required Experience:

Senior IC