Test Center Administrator

Job Description

Job Description

We are looking for a dependable Test Center Administrator to support a secure and well-organized testing environment in Worthington, Ohio. The person in this role will guide candidates through the check-in process, uphold testing standards, and help ensure each exam session runs smoothly and fairly.

Responsibilities:

• Welcome test takers upon arrival, confirm their identity, and guide them through required check-in procedures.

• Conduct mandated security screening steps, including the use of hand-held screening devices when needed.

• Observe candidates throughout the testing session to help protect exam integrity and address concerns promptly.

• Respond quickly to irregular situations, escalating or documenting issues in accordance with site procedures.

• Keep testing materials, equipment, and the overall environment secure at all times.

• Support a calm, respectful, and consistent experience for all candidates during their visit.

• Record and report incidents that fall outside established guidelines with clear and accurate documentation.

• Adjust to changing schedules based on test center operating needs and exam volume.

• Complete candidate fingerprint scanning and digital recordkeeping when required at the site.

• High school diploma or equivalent is required; additional college coursework is a plus.

• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.

• Must meet the minimum age requirement for the position.

• Strong verbal communication skills.

• Ability to prepare clear, detailed written reports and routine correspondence.

• Comfortable managing multiple tasks at once, including handling small tools and preparing equipment for shipment or setup.

• Proficiency with Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.