Crisis Services Supervisor - Call Center

$70.9k - $81.6k

DuPage County Health Department

Description
Leadership Opportunity in Crisis Services!
With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis.
About Crisis Services & The Crisis Recovery Center
The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis.
For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center .
Job Details
An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff.
-Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff
-The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors
-The hiring range for this position is $70,895 to $81,595, depending on experience
Benefits Galore!
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
#DuPageCountyHealthDepartment2
Responsibilities
As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will:
-Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline
-Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)
-Act as project director for grants related to the Crisis Call Center
-Conduct crisis line monitoring and evaluation
-Provide training and coaching to staff working at crisis services
-Provide support and consultation to staff regarding unique or complex client situations
-Collaborate with other professionals to support integrated care for clients served through crisis programs
-Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services
-Monitor and analyze program outcomes and implement quality control processes
-Participate in emergency response activities as assigned
-Review charts and documentation for accuracy and compliance
-Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities
Requirements
-Completion of a master's degree in psychology, Social Work or a related field
-5+ years of behavioral health experience, including at least 3 years of supervisory experience
-An equivalent combination of training and experience
This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist
Supplemental Information
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
$70,895.00 - $81,595.00 Annually
Job Type
Full Time (40.0 hours per week)
Service Unit
Behavioral Health Services
Department
Emergency Services

Apply

Vacancy posted 5 hours ago

Similar jobs that could be interesting for youBased on the Crisis Services Supervisor - Call Center in Westchester, IL vacancy

Crisis Services Supervisor - Call Center
$70.9k - $81.6k
...Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage... ...An individual in this Crisis Supervisor position will have primary... ...overseeing the Crisis Services Call Center operations....
Suggested
Full time
Zero hours contract
Local area
Monday to Friday
DuPage County Health Department
Hines, IL
6 hours ago
Crisis Services Shift Supervisor - Overnight
$56.04k - $64.62k
...extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department... ..., including in the new Crisis Recovery Center. About Crisis Services Located in... ...As a Crisis Services Shift Supervisor, you will: - Manage day-to-day operational...
Suggested
Full time
Zero hours contract
Local area
Shift work
Night shift
DuPage County Health Department
Hinsdale, IL
5 hours ago
Emergency Department (ED) Crisis Coordinator
$26 - $35 per hour
...Emergency Department (ED) Crisis Coordinator OSF HealthCare Little Company of Mary Medical Center - Chicago, IL 60805 Overview... ...referrals and other requests for services and information. You will provide... ...Document and process inquiry calls according to Intake policies....
Suggested
Hourly pay
Full time
Shift work
Chicago Behavioral Hospital
Chicago, IL
5 hours ago
Sr. Manager - Service Center of Excellence
...140 years of innovation and service excellence, Burroughs keeps technology... ...Elmhurst, IL based Service Center of Excellence, with full... ...accountability for daily call center, project scheduling, and... ...modifications. Leader of 2-4 Supervisors from the Service Center of...
Suggested
Work experience placement
Work at office
Remote work
Shift work
Loomis
Elmhurst, IL
4 days ago
PAP Services Manager - Respiratory Therapy
...Manager At AdaptHealth we offer full-service home medical equipment products and services... ...as well as ensuring the inbound calls have handled in a matter that reflects ideal... ...customer services, claims, billing, call center or management regardless of industry required...
Suggested
AdaptHealth
Elmhurst, IL
3 days ago
Head of Customer Service Center
...With over 140 years of innovation and service excellence, Burroughs keeps... ...meaningful career. Job Summary: The Supervisor within the Service Center of Excellence will lead our... ...responsible for the day-to-day management of call center agents, ensuring that service...
Work at office
Shift work
Burroughs
Elmhurst, IL
4 days ago
Head of Emergency Services
$65k - $75k
...and repair instructions to HGT shops, outside shops, and road service vendors to minimize equipment and driver downtime, while ensuring... .../certifications/skills/ experiences Customer service or call center experience is a plus. Excellent analytical, organizational, problem...
Work at office
Hub Group
Oak Brook, IL
2 days ago
Hybrid Clinical Director, Crisis Services & Programs
$64k - $78k
...LSSI is seeking a Clinical Director to lead the operations of Project IMPACT in Chicago. You will oversee a team of Crisis Counselors, ensure compliance with standards, and manage the program's budget. This full-time role offers a competitive salary between $64,000 and...
Full time
Flexible hours
LSSI
Chicago, IL
5 days ago
National Account Executive
$100k - $130k
...direct outreach, referrals, and targeted cold calling. Technical Estimation & Bidding:... ...of direct hire and temporary staffing services. For over two decades, LaSalle has helped... ...Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search,...
Temporary work
For subcontractor
The LaSalle Group
Oak Brook, IL
2 days ago
Call Center Supervisor
$48.5k - $90.19k
...Call Center Supervisor Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community... ...ongoing function of assigned areas. Monitors and reports on service performance, including volumes, wait times, abandonment...
Work experience placement
Work at office
Local area
Remote work
Monday to Friday
Shift work
AdventHealth Corporate
Hinsdale, IL
2 days ago
Call Center Manager, Home Services
Overview Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local... ...culture of growth, collaboration, and operational excellence. The Call Center Manager is responsible for driving strategic contact center...
Work at office
Local area
Apex Service Partners
Oak Brook, IL
2 days ago
General Manager, Service Operations - Elk Grove Village
$140k - $160k
...General Manager, Service Operations Company: Yamazen Inc. Location: Elk Grove... ...support, and centralized parts/call center functions supporting 18 U.S. locations... ...Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive...
Temporary work
Flexible hours
Yamazen
Elk Grove Village, IL
2 days ago
Service Delivery Supervisor - Coaching & Performance
$79.49k - $97.15k
...United Airlines is looking for a Supervisor to lead a team in the Customer Contact Center, providing service and resolving customer issues. The role demands coaching, analyzing performance, and ensuring team engagement while working outside traditional hours. The ideal...
Work at office
United Airlines
Chicago, IL
23 hours ago
Director of Operations
$160k - $175k
...Lead, mentor, and develop managers, supervisors, and functional leaders across operations... ...of direct hire and temporary staffing services. For over two decades, LaSalle has helped... ...Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search,...
Temporary work
Work at office
The LaSalle Group
Chicago, IL
5 days ago
Head of Service Desks
$95k - $118.75k
...Position Title: Manager, Service Desk Department: Information Technology Join our Team! At IHDA we strive to create... ...Windows environments. At least 5 years of experience in a call center or service desk support setting. Proven track record with 7...
Temporary work
Work at office
Immediate start
Relocation
Illinois Housing Development
Chicago, IL
3 days ago
Psychiatric Rehabilitation Services Coordinator (PRSC)
...QUALIFICATION: A Psychiatric Rehabilitation Services Coordinator (PRSC) shall possess a bachelor's degree in a human services field... ...personnel, etc. Ability to tolerate demanding, upset people in crisis situations without taking it personally. Ability to be patient,...
Daily paid
Full time
Local area
Saba HealthCare
La Grange, IL
5 days ago
Service Field Supervisor, Chicago, IL Metro
$64.5k - $129.5k
...Service Field Supervisor Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations... ...-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate....
Temporary work
For subcontractor
Carrier Global Corp
Lisle, IL
3 days ago
Service Field Supervisor, Chicago, IL Metro
$64.5k - $129.5k
...world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.... ...of talents and skill sets. Scope of Position As a Service Field Supervisor, you will be essential to the ALC business through guiding...
Temporary work
For subcontractor
Local area
Carrier
Lisle, IL
2 days ago
Manager, Access and Reimbursement Services
...Access and Reimbursement Support Services Manager will effectively manage the support center to provide the highest level of... ...ensuring that inbound and outbound calls and corresponding inquiries and... ...Lead a team of supervisors who manage operations to deliver...
Temporary work
Local area
Allergan
Chicago, IL
2 days ago
National Service Manager- Machine Tools
$135k - $150k
...machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction... ...and/or internship program. Development of a National Call Center (triage) capability. Continuously maintain communication with...
Temporary work
Apprenticeship
Work experience placement
Internship
Immediate start
Flexible hours
Swift Placement and Consulting
Elk Grove Village, IL
2 days ago
Riverside-Department Manager
...for the completion of all Store Support Center's merchandising directives of merchandise... ...: • Ensure outstanding customer service by greeting, assisting, and thanking each... ...fitting room, and receiving as directed by supervisors and management. • Ability to...
Night shift
Weekend work
Forman Mills
North Riverside, IL
4 days ago
Operations Coordinator
$22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...
Hourly pay
Contract work
Temporary work
Monday to Friday
Shift work
The LaSalle Group
Itasca, IL
2 days ago
Assistant Director of Operations
$70k - $75k
...incidents and situations. As the supervisor of all Public Safety Officers... ...high-quality protective services to the University. This approach... ...hours, maintaining on-call status and potential response... ...potential campus emergency or crisis, so as to mitigate, prepare,...
Full time
Work at office
Local area
Immediate start
All shifts
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Elmhurst University
Elmhurst, IL
4 days ago
Operations Coordinator
$20 - $22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...
Full time
Temporary work
Work at office
Shift work
The LaSalle Group
Wood Dale, IL
2 days ago
Division Director - Endocrinology - LUMC
$159k
...Loyola University Medical Center and Loyola University Chicago Stritch School of Medicine invite applications for an exceptional leader to serve as Chief, Division of Endocrinology. This is an outstanding opportunity for a nationally recognized leader with a distinguished...
Full time
Traineeship
Relocation
Endocrine News
Maywood, IL
4 days ago
Sales Head of Department
$29.36 - $36.73 per hour
...sales teams. You are a key member of the store management team. You’ll manage a team of retail staff to deliver on REI business and service goals. With your dynamic leadership style, recognizing and rewarding team members will deepen engagement and cultivate synergy! You...
Hourly pay
Recreational Equipment Inc
Oakbrook Terrace, IL
5 days ago
Customer Service Manager
$60k - $67k
...What you’ll be responsible for: The Customer Service Manager is responsible for leading the team responsible for answering phone calls, managing voicemail and email queues, and... ...processing, project management, managing a call center, or customer service. Advanced Excel...
Work at office
Remote work
Work from home
Monday to Friday
The Jewish United Fund of Metropolitan Chicago
Chicago, IL
1 day ago
Customer Experience Team Lead - Call Center Remote-Onsite
...Lighthouse for People Who Are Blind or Visually Impaired is seeking a Call Center Team Lead in Chicago, IL. This position is integral in... ...Center Operations Leadership Team to ensure outstanding customer service. Responsibilities include training staff, addressing complex...
Remote work
Chicago Lighthouse for People Who Are Blind or Visually Impa...
Chicago, IL
22 hours ago
Customer Service- Team Lead
...Customer Service- Team Lead The Team Lead CSR is responsible for overseeing daily customer... ...Monitor daily operations including call handling, email support, ticket resolution... ...Preferred Skills Experience in call center, retail, or service industry environments...
Work experience placement
Work at office
Flexible hours
Accede Solutions Inc.
Lombard, IL
7 hours ago
Senior Service Coordinator | Remote US
$59k - $85.1k
...Job Sub Function: Technical Customer Service Job Category: Professional All Job... .... Collaborate with the distribution center, warehouses, internal departments such as... ...required. ONE MD Service and Repair, SAP or Call Center Infrastructure knowledge is highly...
Remote job
Full time
Temporary work
Work experience placement
Work at office
Local area
Johnson & Johnson
Chicago, IL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Crisis Services Supervisor - Call Center. Be the first to apply!