Director of Account Management

Job Description

Job Description

Position Summary

The Director of Account Management will lead a group of Account Managers within eShipping’s Account Management team. The Director will develop and maintain a deep understanding of eShipping’s capabilities and growth strategy to develop tactics to ensure delivery of the most appropriate and cost-effective services with the goal of continuously improving retention and growing existing accounts. This leader will help continue building customer relationships while also managing and developing a team of direct reports. This individual will also manage a key account while working closely with internal eShipping support teams to develop and execute the customer strategy. In addition, the Director of Account Management will be tasked with monitoring their team’s KPIs, ensuring progress to overall Account Management goals.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Encompass the Mission! Work effectively with the eShipping teams, consistent with our Mission and “Five E’s” philosophy and core values

• Manage and develop a diverse team of Account Managers through coaching and feedback for both personal and professional development

• Act as executive leader for assigned customers. Provide oversight to all customers to evaluate for and ensure excellent execution. Develop and maintain relationships with executive teams of each top 25 customer and/or other executive sponsor assignments

• Manage assigned customer account

• Achieve and sustain 3-year vision for retention

• Accelerate adoption of AI through company authorized A.I. tools

• Support (and lead, when necessary) contract renewal opportunities

• Use outstanding communication skills to present to and influence both internal and external key stakeholders

• Collaborate with Marketing, Sales, and Solutions teams to ensure the value of services is being effectively communicated

• Investigate root causes for attrition, define root cause(s), and align resources for correction and prevention

• Support Account Managers through upsell opportunities (with existing accounts) to achieve corporate growth goals

• Travel 20% - 40% to regularly attend customer meetings to evaluate customer satisfaction and eShipping performance

• Other duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Deep knowledge, through work experience, in supply chain

• Ability to lead projects as assigned

• Ability to work independently with minimal leadership oversight

• Ability to develop team of direct reports and manage the day-to-day performance of direct reports

• Excellent customer service, time management, and teambuilding skills

• Ability to work effectively in a fast-paced environment

• Ability to negotiate and close sales

• Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately

• Able to utilize sound, independent judgment and make responsible decisions and recommendations

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word, Excel, PowerPoint and Transportation Management System

• Ability to work with a variety of people and personality types

• Flexibility to work extra hours as necessary to meet customer needs

Minimum Education and Experience

• Minimum ten years of experience working in the Transportation industry

• Bachelor’s degree or equivalent experience

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. 

eShipping LLC is an equal opportunity employer.