Representative, Customer Service (ISP FT)

Job Details Location: Ronkonkoma, NY 11779 Position Type: Full Time Salary: $18.00 - $20.00 per hour Customer Service Operations & Service Delivery Deliver proactive, personalized service to private and corporate aviation clientele. Meet, greet, and assist passengers and flight crews with professionalism and care. Arrange services including hotel accommodations, catering, and ground transportation. Coordinate aircraft services such as fuel, hangar storage, and other operational requests. Educate customers on available services, promotions, and programs. Answer customer questions, resolve concerns, and provide service recovery as needed. Flight Coordination & Administrative Support Input trip details into scheduling software and update customer information as required. Track flights using online databases to ensure timely service delivery. Process customer invoices accurately and promptly. Verify and coordinate service orders to support on‑time departures. Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants. Communication & Teamwork Communicate effectively via air‑to‑ground and ground‑to‑ground radio, phone, and email. Use sound judgment to make timely decisions consistent with company policies and procedures. Coordinate closely with Line Service, Operations, and leadership teams. Maintain positive, collaborative working relationships with teammates. Perform additional duties as assigned to support operational needs. Customer Experience & Facility Support Maintain lobby appearance, ensuring a clean, welcoming environment. Keep snacks, beverages, and customer amenities stocked and presentable. Represent the Modern Aviation brand with professionalism, positivity, and pride at all times. Qualifications Must be at least 18 years of age. Valid driver’s license. Must have open availability as work hours may vary, including evenings, weekends, and holidays. Strong verbal and written communication skills. Intermediate proficiency with Microsoft Office products. Strong multitasking, organizational, and decision‑making skills. Negotiation and sales skills. Previous customer service experience preferred. Basic knowledge of aircraft types and aircraft servicing practices preferred. Benefits Pay range: $18.00 - $20.00 per hour. Additional benefits may apply. Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role. Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa. If you require accommodations during the interview process or have questions, please contact View email address on click.appcast.io. #J-18808-Ljbffr Modern Aviation