Customer Service Representative

Benefits:

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

Answer incoming calls, emails, and messages in a friendly and professional manner

Schedule cleaning services and in-home estimates for new and existing customers

Perform in-home estimates, accurately assessing customer needs and service pricing

Conduct quality checks on completed cleanings to ensure company standards are met

Follow up with customers to address questions, feedback, or concerns

Coordinate schedules between customers and cleaning teams

Maintain accurate customer records and service notes in scheduling software

Assist with administrative tasks and office support

Help grow and retain customers by delivering exceptional service and solutions

Work hours 7am to 3:30pm (with 30 minutes lunch break)

Qualifications

Strong communication and interpersonal skills

Comfortable speaking on the phone and interacting with customers in person

Ability to multitask, stay organized, and manage time effectively

Basic computer skills (email, scheduling software, data entry)

Professional appearance and demeanor (for estimates and quality checks)

Valid driver's license is required

Bilingual (English/Spanish)

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.