Customer Service Representative - Field Solutions

Duluth, GA

Remote Work

Full time

R-520:092023

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.

Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.

The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Responsibilities & Qualifications

In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.

Qualifications, Skills and Abilities:

• 1 year of call center customer service experience preferred but not required

• Minimum high school diploma or GED

• Previous insurance or financial services experience is a plus

• Excellent PC skills

• Intermediate skills in Microsoft Word

• Excellent verbal and written communication skills

• Excellent customer service skills

• Attention to detail

• Ability to maintain knowledge of company’s products and procedures

• Ability to communicate professionally with irate customers

Schedule:

• 40 hours per week

• Monday–Friday 9:00am - 6:00pm

Salary:

• $30,000-$33,000 based on experience

Remote work requirements:

• Personal Computer / Laptop

• PC or MAC

• PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)

• Cannot use a Chromebook

• Internet Access – speed requirements:

• Upload speed 8mbps

• Download speed 15mbps

​Additional information:

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA status: This position is exempt (not eligible for overtime pay):

No

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts.

Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada.

The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.

Awards and Recognitions

• Newsweek’s America’s Greatest Workplaces

• USA Today’s Top Workplaces USA

• Atlanta Journal-Constitution’s Top Workplaces

• Forbes America’s Best Insurance Companies

• #1 Most Trusted Life Insurance Company by Investor’s Business Daily

• #3 Most Trusted Financial Company by Investor’s Business Daily

Our stock is traded on The New York Stock Exchange under the symbol “ PRI ( .”

If you need help with any part of the application process, please email View email address on click.appcast.io .

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