Customer Account Specialist

Customer Master RepresentativeThis position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer. This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe. The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to. Additional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group. This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports. Additionally, utilize MS Outlook, MS Excel, and MS Word. Strong organizational skills are a must. This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.Essential functions:Customer Master - Customer setup and changes within the SAP environment, accurately and timely, based on agreed upon SLA. Communicating completions and rejections via group mailbox in MS Outlook.Responsible for daily reporting and review of new account setups, to ensure that all mandatory fields have been populatedThe ability to effectively communicate, to all stakeholders.SAP acumen to complete all tasks related to the Customer Master function, reporting, and special projects.Tracking and reporting statistics via MS Outlook and MS Excel.Special Project Support - Various requests are received that aren't specific to a customer, but rather have a wider scope, such as output records, and general data fields, which are not included in our normal SLA timing requirements.Qualifications:High School Diploma - RequiredBachelors - PreferredPrevious experience working with data and data management.Excel skills - Nice to have