Field Account Representative

Conair Field Account Representative for Customer Care

Do you want to join a well-respected, established, industry leading company? At Conair, we are harnessing the power of our employees to learn, innovate, and to charter our path to Excellence.

As the Conair Field Account Representative for Customer Care, you will play an active and vital role in the success of our customers and boosting the rapid growth of our suite of post-equipment sale offerings. In this role, you will be responsible for planning and conducting activities that will result in increased sales of Service Contracts, Preventive Maintenance, Spare Parts, Training, Extended Warranties, and other value-added services that are in high demand from our industrial equipment customer base. This sales effort requires the skillset to translate the Customer Care value proposition into real-world business value.

If you're excited about sharing your knowledge, working with customers, exploring new technologies, and traveling to new destinations, this opportunity is yours!

At Conair, we make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment and granulators. Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.

The Field Account Representative is responsible for planning and conducting campaigns, coordinating optimum bundling of aftermarket offerings, and engaging in proactive sales visits and calls that lead to initial and renewed sales of these products.

You will serve as a primary point of contact for our customers on the sale and management of these products, achieving quotas and goals. This position will report to the Business Development Manager and is field based (you can work from a home office) with expected travel up to 50%.

Key Responsibilities

Customer Engagement & Lead Development

• Identify potential customers and new opportunities for aftermarket services.
• Make proactive outbound calls and emails to support sales campaigns and generate qualified leads.
• Assist in educating customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
• Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance.

Sales Support & Pipeline Management

• Support the sales cycle by gathering customer requirements, documenting needs, and preparing handoffs for Business Development Managers.
• Maintain accurate records of interactions, opportunities, and activities in CRM systems.
• Help coordinate bundling, upsell opportunities, and follow-up actions as directed.
• Participate in forecasting activities by tracking trends and reporting feedback from the field.

Campaign & Project Support

• Assist with the execution of sales and marketing campaigns for aftermarket products.
• Support trade shows, conferences, and customer eventsincluding preparing materials and answering basic inquiries.
• Collaborate with internal departments to help structure and implement customer care offerings.

Data & Market Insight

• Analyze customer feedback and sales data to identify potential opportunities.
• Understand customer pain points and communicate them internally to help refine value-added solutions.
• Learn and apply consultative selling techniques to address business challenges for customers.

Requirements

Education & Experience

• Degree in Business Administration, Engineering/Technology, or related field; OR 2+ years of relevant work experience in sales, customer service, or industrial environments.

Skills & Qualifications

• Interest in growing into a Business Development Manager role.
• Strong communication skillsboth verbal and written.
• Demonstrated ability to build rapport and maintain relationships.
• Foundational understanding of sales processes; experience with CRM tools preferred.
• Ability to listen effectively, ask qualifying questions, and identify customer needs.
• Basic technical aptitude and willingness to learn industrial equipment solutions.
• Strong organization skills, attention to detail, and ability to manage multiple priorities.
• Self-motivated with a strong sense of urgency and follow-through.
• Ability to work cooperatively with cross-functional teams over time.

Preferred (Not Required)

• Experience in industrial manufacturing or technical product environments.
• Prior exposure to subscription services, support contracts, or aftermarket sales.
• Experience with Salesforce or equivalent CRM.
• Experience with SAP or equivalent ERP.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.