Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales customer service store appearance and store operations. This position will manage the store during the Store Managers absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Lead the store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales Hi5 Rock the Call Never Say No Rock the Lot etc)

Work with the store manager to ensure the retail sales counter is adequately staffed especially during peak retail business hours (lunch late- afternoons evenings weekends etc.)

Assist the store manager in setting team member goals providing feedback on goal achievement coaching/mentoring team members and making sure team members are staying current on their individual training.

Assist in the hiring process by completing recruiting tasks scheduling and participating in interviews evaluating candidates and collaborating with management to ensure the selection of qualified team members.

Make sure telephone is answered according to company policy.

Ensure all buy online/ship to store hub and store to store transfers and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner refunds are issued accurately using the correct payment methods and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise including core charges and warranties are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Make sure all team members are complying with company policies specifically; adhering to the posted work schedule changes/deviations are being approved by a member of management and team members are clocking in/out accordingly.

Perform all store opening/closing duties including performing day end procedures verifying/securing money/deposits according to company policy preparing bank deposits as needed ensuring all night security lights are on locking doors and securing building arming/disarming security alarms and checking/securing/locking delivery vehicle(s) parked in a secure designated area.

Assist the store manager in maintaining the store building parking lot exterior signage/lighting computer hardware in-store service/test equipment and delivery vehicles.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Sales Specialist Training Assistant Manager Certification and RSS Certification

Desired:

Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired)

OReilly Auto Parts has a proven track record of growth and stability. OReilly is full of successful career stories and believes in a strong promote-from-within philosophy encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical Dental & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

OReilly Auto Parts is an equal opportunity Company does not discriminate on the basis of race religion color national origin or ancestry (including immigration status or citizenship) sex sexual orientation gender identity pregnancy (including childbirth lactation and related medical conditions) age (40 and over) veteran status uniformed service member status physical or mental disability genetic information (including testing or characteristics) or another protected status as defined by local state or federal law as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process please send an email to: or call ext. 68901 and provide your requested accommodation and position details.

Consistent with internal policy and applicable law the Company electronically monitors the use of Company-provided systems including telephone conversations and transmissions Internet access and usage and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.

Required Experience:

Manager