Field Manager (2023)

Field Manager

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.

As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America's trucks and trailers road-ready.

The Field Manager leads and supports a team of field technicians who service and maintain client-owned fleets. This role is responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality, compliant, and timely service delivery. The Field Manager oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues, and partners with clients and vendors to resolve challenges.

Increasingly, this role is also a data-informed one. The Field Manager is expected to track, interpret, and act on operational metrics not just manage what's in front of them. They use performance data to identify patterns, hold technicians accountable to measurable standards, and surface trends to leadership before they become problems.

People & Performance Management

• Manage technician hiring, onboarding, training, coaching, performance reviews, discipline, and timecard approval/overtime authorization
• Set clear, measurable performance expectations for each technician and conduct regular one-on-ones tied to KPI performance data
• Conduct regular training sessions with mobile technicians on processes, service standards, safety protocols, client expectations, and company policies ensuring the team is aligned, informed, and performing consistently

Fleet Operations & Maintenance

• Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence
• Serve as a remote technical resource for complex service issues; diagnosing problems, guiding technicians through repairs, and escalating to vendors or specialists when needed
• Ensure mobile technicians are executing client service agreements to standard, including scheduled maintenance, inspections, and repair work, and hold the team accountable to scope, quality, and turnaround expectations
• Monitor service completion rates and quality across client accounts; identify patterns in missed, delayed, or substandard work and address them directly with the technician
• Provide clients and internal leadership with data-backed recommendations on service gaps, recurring equipment issues, or vendor performance; acting as the informed voice between the field and the client
• Assist in parts purchasing and inventory management; track parts usage trends to flag unusual consumption or vendor quality issues

Data, Reporting & Analytics

• Own daily and weekly operational reporting work order completion, parts inventory, repair activity, and safety performance and ensure data is accurate, timely, and complete in the fleet maintenance system
• Track and act on key technician performance metrics: first-time fix rate, callback rate, average repair time, and overtime hours; use that data to coach, recognize, and manage performance
• Monitor fleet-level KPIs including vehicle uptime/downtime, PM compliance rates, and out-of-service percentages; report trends to leadership and flag issues proactively
• Leverage GPS and telematics data (Samsara or equivalent) to validate technician activity, identify idle time, and surface route or response time issues
• Perform root cause analysis on recurring service issues using repair history and field data; recommend remediation and escalate with supporting evidence

Client & Vendor Partnership

• Serve as a key operational point of contact for clients, resolving service challenges and communicating proactively on fleet status
• Analyze service issues in collaboration with vendors and perform root cause analysis; escalate as needed with supporting data

What a Strong Performance Looks Like

• 30 days: You know your team's individual performance baselines, have audited the accuracy of current reporting, and have identified at least one gap in how data is being captured or used.
• 90 days: Weekly KPI reporting is accurate and on time. You are actively coaching technicians using performance data, not just observation. Fleet uptime and PM compliance rates are trending in the right direction.
• 6 months: You have identified and acted on at least two data-backed operational improvements. Leadership trusts your numbers. Your team knows exactly what they're being measured on and why.

What Makes You a Great Fit

• 5-7 years' experience leading Fleet Maintenance teams.
• Minimum 7 years' experience of fleet maintenance and repair as a heavy-duty diesel technician.
• Demonstrated experience using data and reporting tools to manage team performance not just reviewing reports, but acting on them
• Strong analytical skills with expertise in researching, interpreting, data management, and report generation.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Experienced with creating standardized operating procedures and streamlining processes.
• Specialized understanding of maintenance procedures and general knowledge of industry regulations (e.g. EPA, DOT, OSHA) to ensure compliance.
• Solid project management, resource planning, oral and written communication skills.
• High degree of autonomy, yet team oriented with ability to work cross-functionally within the Kooner FMS organization.
• Proficiency with computers, including MS Office Suite and Fleet System software.
• High School diploma or equivalent required.

Why You'll Love Joining Our Team

• Earn What You Deserve: Compensation range of $90-120K, with a competitive base salary and performance-based bonus.
• Weekly Paydays: Get paid every Friday no waiting around!
• Invest in Your Future: 401(k) with company match.
• Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!
• Time to Recharge: Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most.
• We've Got You Covered: Life & Disability Insurance for added peace of mind because we take care of our team on and off the job.
• We're Here for You: Access to our Employee Assistance Program for support when you need it most we've got your back.
• Grow With Us: Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.

Work Environment:

• Combination of office and field settings
• Must be able to lift up to 50 lbs
• Must be able to sit for up to 4 hours at a time

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.

Kooner Fleet Management Solutions