Small Instruments Field Service Technician

Job Description

Job Description

Job description

Position Type: Full-Time 

Overview:
We are a small family-owned microscope sales and service business, 40 years strong, seeking a motivated & reliable Small Parts/Instruments Service/Repair Technician to join our service team. This role is ideal for someone with hands-on mechanical or technical repair experience who enjoys troubleshooting and working directly with customers. 
Experience with troubleshooting and repairing small instruments is a must; microscopes or laboratory/medical equipment repair experience is preferred but not required - we are willing to train the right candidate with a strong mechanical and technical aptitude and work ethic. Resumes Accepted Online Only- PLEASE DO NOT CALL OUR OFFICE.

Responsibilities:

• Perform general service and repairs on microscopes and laboratory instruments, both in-house and at customer sites.
• Service and troubleshoot various equipment including: Binocular, trinocular (with digital camera), and multi-headed microscopes, Specialty microscopes and laboratory instruments.
• Provide on-site service to customer accounts in: Hospitals, Labs, schools, research facilities, medical offices & industrial sites
• Review service requests and inspect to diagnose issues & determine repair scope
• Communicate professionally with customers, vendors and internal team members 
• Exercise independent judgment to resolve technical issues efficiently
• Complete accurate service documentation and field service reports.
• Assist with light warehouse duties as needed (shipping, receiving, inventory, maintenance)
• Support other projects and tasks as assigned

Requirements:

• Hands-on experience with small equipment/instrument installation, service or mechanical repair
• Strong troubleshooting skills and problem-solving ability 
• Ability to work independently as well as part of a team
• Excellent communication and interpersonal skills
• Positive attitude, strong work ethic and willingness to learn
• Ability & willingness to travel to customer sites
• High School Diploma or equivalent
• Must be willing to travel, potentially overnight
• A valid clean driver’s license.

Preferred Qualifications:

• Experience servicing microscopes or laboratory/medical equipment.
• Component-level troubleshooting and repair experience
• Ability to analyze & repair small, complex mechanical or electromechanical components

Compensation:
Salary is based on experience. We offer competitive pay and are willing to train motivated individuals to become skilled service technicians.
Salary $55,120 - $62,400

Benefits:

• Paid Vacations and holidays
• 401K
• Commission incentive opportunities
• Opportunity for Advancement
• On-the-Job training provided for motivated candidates
• Full-Time position