IT Operations Manager

Vaco is partnering with a global organization to identify an experienced IT Operations Manager to lead their infrastructure environment.

This is a direct hire, fully onsite role in Mason, OH

*** This position requires U.S. citizenship due to security clearance requirement s***

The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations.

This role will be instrumental in driving global standardization, optimizing vendor partnerships, and enhancing service delivery across multiple regions.

This is a hands-on leadership position requiring both strategic oversight and operational execution.

The ideal candidate will have experience working with global teams (including Europe and other time zones), as well as selecting, onboarding, and governing IT vendors and managed service providers.

Responsibilities:

• Lead the consolidation and standardization of global IT support models across North America, Europe, and other regions
• Partner closely with international IT leaders to ensure alignment across time zones and cross-cultural teams
• Evaluate, select, and onboard new IT vendors and managed service providers to support evolving business needs
• Establish and enforce vendor governance frameworks, including performance management, SLAs, and contract alignment
• Transition Level 1 and Level 2 service desk functions to a 24x7x365 managed services model
• Stand up and oversee vendor-managed NOC and SOC operations
• Rationalize application portfolio, eliminate redundant systems, and reduce technical debt
• Drive continuous improvement across ITIL-based processes (incident, problem, change, and asset management)
• Act as escalation point for major incidents and lead root cause analysis and long-term remediation efforts
• Balance strategic transformation initiatives with day-to-day operational support, including hands-on regional support as needed
• Deliver cost efficiencies while improving service quality and user experience
• Quarterly travel to Europe to support alignment with international stakeholders and initiatives.

Experience:

• 8+ years of progressive experience in IT operations, infrastructure, or service delivery leadership
• Proven experience working with global teams, particularly across Europe and multiple time zones
• Strong background in IT vendor selection, onboarding, and ongoing vendor management/governance
• Experience transitioning service desk operations to a managed service provider (MSP) model
• Demonstrated success implementing or managing vendor-led NOC and SOC services
• Hands-on experience with infrastructure modernization, cloud platforms (Azure, AWS), and enterprise systems
• Strong track record of reducing technical debt and optimizing technology stacks
• Deep knowledge of ITIL-based service management practices
• Expertise supporting end-user environments, including hardware, software, and desktop deployment
• Experience with Microsoft technologies (M365, Azure AD, on-prem AD) and identity/SSO solutions
• Familiarity with cybersecurity governance and compliance frameworks
• Strong communication skills with the ability to collaborate effectively across global teams

Desired Skills and Experience

IT Leadership, IT Management, IT Operations, IT Manager, IT Leader, Infrastructure Manager, Infrastructure, managed services, MSP, Vendor, vendor relations, vendor management, vendor selection, ITIL, Service Desk, Helpdesk, Global teams, NOC, SOC, manufacturing

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR and UK GDPR may access our policies here .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).