Training Specialist, Medical Assistant

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County.

Our mission is to provide world-class, value-based healthcare with kindness to Asian communities. By combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve, Rendr is working to improve access, patient experience, and health outcomes.

Joining Rendr means becoming part of a growing, mission-driven healthcare organization with the scale and ambition to transform community-based care for Asian communities.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Position: Training Specialist: Medical Assistant 

Essential Functions

• Facilitate regular classes for Medical Assistants
• Identify and evaluate gaps in training courses in collaboration with the Learning and Development team
• Design and create high-quality, interactive learning materials including lesson plans, facilitator instructions, learner materials, videos, exercises, engaging activities, handouts, evaluations, and eLearnings for future remote opportunities
• Partner with operations leaders to analyze and assess training and development needs
• Assess new hires undergoing training to determine passing, remediation, or termination
• Assist in the development and execution of the training and development programs
• Assist with the tracking and maintenance of all training supplies and inventory including IT equipment
• Follow up with onsite training checklists
• Engage in cross-functional participation and collaboration with different departments for operational changes and workflows
• Provide onsite support at different sites as needed and/or requested
• Attend the opening of new site locations
• Continually create, assess, and improve training, curriculum, workflows, and materials
• Stay up to date with industry training and development of best practices
• Execute training workshops across all levels of the organization as needed via classroom, onsite, video conferencing, or one-on-one
• Provide follow up coaching, support and/or refresher training as needed
• Engage learners through interactive discussion, large group exercises, and small group exercises

Qualifications

• Internal Candidates:

  • Must be a regular, full-time employee for at least 1 year and must have an acceptable or above expectations performance for at least 6 months with no pending performance improvement plans/warning
• External Candidates:
  • 1+ year of experience developing and implementing successful, company-wide organizational learning and development programs, preferably in the Healthcare industry
• All Cadidates:
  • High School diploma or GED equivalent required
  • Graduation from an accredited Medical Assistant program preferred
  • Certification in phlebotomy and EKG preferred
  • Has experience working with multiple learning platforms and learning theories
  • Comfortable presenting in different sized groups in person and virtually
  • Must be willing to travel to different office locations
  • Flexible and adaptable with the ability to embrace and lead changes at short notice
  • Passion for teaching and helping
  • Bilingual with Mandarin or Cantonese required
  • Experience with eCW and/or MDLand preferred
  • Ability to effectively interact with all participants, adapt training style and behavior based on objectives and audience
  • Experience working in a fast-paced environment with multiple priorities
  • Strong facilitation skills required
  • Enthusiastic, self-motivated, patient, team player
  • Ability to interpret complex information into easily comprehensible and applied knowledge
  • Experience in training preparation and presentations
  • Ability to travel between Manhattan, Brooklyn, and Queens as needed
  • Ability to coach and develop others
  • Excellent verbal, written, and interpersonal skills
  • Strong attention to detail
  • Ability to work independently
  • Strong computer skills (knowledge of a PC, Microsoft Office suite)

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!