Licensed Optician

Requisition ID: 934181 Store #: 008761 LensCrafters Position: Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. General Function The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment. Major Duties And Responsibilities Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps. Execute our CEE Service Model through Connect, Explore and Exceed. Support problem solving and troubleshooting. Engage patients, customers and fellow associates with the use of our technology to support experiences. Deliver the Diamond Service Principals and Service Vision. Celebrate the LensCrafters Advantages and lead the location in setting the tone for customer service. Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to get at causes; strive to develop long‑term solutions. Assist the customer in selecting frames and lenses that best suit their lifestyle, Rx and price needs; suggest improvements and recommend solutions to problems; assist other retail associates with difficult or complex customer product needs and prescriptions. Show patience and courtesy with customers; track down answers to unfamiliar questions or products. Assist co‑workers who have questions or problems; cooperate readily in group efforts. Act as a leader in optical acumen that provides a voice for associates due to their expertise. Educate the customer on LensCrafters’ guarantees and services including eyewear care tips, complimentary adjustments, follow‑up services, protection plans and warranties. Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly; be thorough and exact in details. Ensure finished eyewear meets optical standards and customer requirements/requests. Celebrate the LC Advantages at dispense. Strive to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities. Operate the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail. Accurately operate the Point of Sale, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, including credit cards, discounts, insurance and coupons. Proficient in Order Tracker to support customers getting orders RWP (ready when promised). Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms. Ensure a positive and productive Store Manager/Macy’s Host relationship that contributes to growing the business and customer satisfaction. Basic Qualifications High School Diploma or equivalent. State licensure or certification by a nationally-recognized opticianary association as an optician. Optical dispensing experience. Knowledge of current optical theory and merchandise. Knowledge of current store merchandise assortment and use of inventory management systems. Strong communicator and listener. Awareness of current fashion trends. Sales skills – ability to use and carry an iPad/tablet. Comfortable with use of technology to engage patients, customers and associates. Preferred Qualifications Actively studying LensCrafters Quality, Fitting and Adjusting Program. Previous customer service and retail experience. Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition to a competitive bonus and/or commission plan, employees may be offered a first‑class total rewards package that may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equity and Compliance EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr