Remote Care Technician I

Job Title Technician I, Remote Care Location Atlanta, GA Duration 12 Months Employment Type 100% Onsite Summary Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided. Bilingual preferred (Spanish) but not required. Computer skills a must. Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills. Bachelor's preferred. Supporting Cardiomems group. Technical support role. Patients call in center. Can be high volume at times. Listening and computer skills necessary. Troubleshooting skills. Med background not necessary but preferred. 1-2 years exp or Associates with 3-5 exp will work. Operational support background (sales/tech support) will work in lieu of medical exp. Full training will be provided. Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable. Technical aptitude also highly desirable. Skills Team collaboration – working cross functionally with clinical, IT and field teams Accountability & follow through on daily tasks Multitasking under high pressure – balancing conversation on the phone, documentation and system navigation simultaneously Active listening, clear and empathetic communication Resilience & composure – staying calm with high call volumes and complex issues Benefits Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account (for High-Deductible Health Plans) Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit) Supplemental Life Insurance Short Term Disability (coverage varies by state) Long Term Disability Critical Illness, Hospital coverage, Accident Insurance MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance 401(k) #J-18808-Ljbffr Abbott