Service Manager

Service Manager Carrier Commercial Service is seeking an experienced Service Manager for our Centennial, Colorado Branch location. The Service Manager is responsible for leading a multi-million-dollar service branch and driving market growth for the Carrier Commercial Service business. Key Responsibilities Forecast, monitor, and manage service financial performance against operating plan and budget. Meet with customers across the service territory to ensure satisfaction, retention, and identification of additional service opportunities. Recruit, interview, hire, and develop service technicians to meet workload demands and customer expectations. Lead, coach, and hold technicians accountable for effective execution of maintenance, start-ups, repairs, and service agreements. Coordinate workforce planning to ensure technicians are scheduled and dispatched properly, with focus on safety, efficiency, skill alignment, and training requirements. Resolve warranty claims, product issues, recalls, operational challenges, and customer escalations related to serviced equipment. Review work orders, invoices, and time reports for accuracy and timeliness to ensure proper billing and accounts receivable performance. Lead Daily Management Board (DMB) routines, track KPIs, and drive corrective actions to improve service execution and profitability. Champion EH&S compliance and foster a strong culture of safety across all service operations. Required Qualifications High School Diploma or GED. 2+ years of experience in a Field Service role. Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs. Valid and current Driver's License and can be insurable by the company's insurance. Preferred Qualifications Bachelor's degree in Business Management, Engineering, or a related field preferred. 210 years of commercial HVAC service leadership or equivalent field service leadership experience. Strong working knowledge of commercial HVAC systems and service delivery models. Demonstrated leadership capability with ability to develop teams and drive accountability. Technical aptitude with understanding of field diagnostics and service execution. Strong business acumen with ability to manage financial performance and operational metrics. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms preferred. Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr