Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a high-volume service environment in Newark, New Jersey. This Long-term Contract position is ideal for someone who communicates clearly, enjoys helping customers, and can manage call-related tasks with accuracy and professionalism. The person in this role will handle customer inquiries, process orders, and provide dependable support across inbound and outbound interactions.

Responsibilities:
• Respond to incoming customer calls promptly and provide courteous, solution-focused assistance
• Place outbound calls as needed to follow up on requests, confirm details, or resolve open issues
• Enter customer orders and service-related information accurately into internal systems
• Address a wide range of customer questions by providing clear information on products, services, or account-related matters
• Document conversations thoroughly to ensure records are complete and easy for internal teams to reference
• Escalate complex concerns to the appropriate department when issues require additional review or specialized support• Experience working in a call center or customer-facing support role
• Ability to manage inbound and outbound calls with professionalism and efficiency
• Strong customer service skills with a calm and helpful communication style
• Accuracy in order entry and data input tasks
• Comfortable handling multiple tasks while maintaining attention to detail
• Reliable verbal and written communication skills