IT Manager

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office 3 days in NYC. Key Responsibilities Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth. Technical escalation point within the agency. Management and development of agency IT Support. Implementing, driving user adoption, and ensuring best usage of new technologies within the agency. Management of networking and cloud infrastructure within agency Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies. Help drive and inform next-generation technology development Assist with selection and implementation of agency technology initiatives. Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations. Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence. Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals. Identify opportunities to improve operational efficiency through technology innovations and process enhancements. Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information. Success Factors At least 5-7 years’ experience in an IT Support role, preferably in an agency Able to script or code in at least 1 popular coding language. Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services. Familiar with AI technologies Understanding of IT processes, governance, and compliance requirements Outstanding leadership, problem-solving, and decision-making abilities Mac OSX and Windows platform configuration and management Can demonstrate knowledge of service desk ticketing-based software Can demonstrate knowledge of endpoint management and security Personality and attitude Ambitious, curious and inclusive Motivated to do their best work with an entrepreneurial spirit Able to operate autonomously and take accountability Creative and dynamic with a growth mindset Enjoys working with people Works well within a team Has a desire to learn and develop knowledge Displays a professional and reliable work ethic Enjoys diversity in all its forms The salary range for this position is $80,000 to $105,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Hybrid Benefits Competitive salary with merit-based opportunities for growth Flexible hybrid work model tailored to your schedule and lifestyle Generous vacation policy, including extended summer and winter breaks Early log-off on Fridays through our Empower Hours program 401(k) plan with employer matching Comprehensive medical, dental, and vision coverage, plus FSA options Paid parental leave benefits Annual Growth Mindset stipend for books, events, or learning experiences Monthly technology reimbursement Wellness benefit program for mental and physical health 501c3 donation matching program Mentorship and ongoing professional development opportunities Monthly recognition and team celebrations Employee referral and new business referral bonuses Quarterly Highwire events and team gatherings Dog-friendly office environment A supportive, inclusive, and collaborative workplace where you can grow and do your best work As set forth in Highwire's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Highwire