Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Duties and responsibilities include but are not limited to:

• Performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
• Responsibility for the overall coordination of clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, appointment check ins/check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation, making transportation arrangements for patients, and relaying medical test results to appropriate professional medical staff for immediate action.
• Initiates forms for authorization to perform surgery and other procedures, monitors the waiting areas for possible changes of patient conditions, and initiates appropriate measures in emergency situations.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.)
• Assigned to work in one or more of the following settings: Oncology, HIV, SCI, Military Sexual Trauma, or other areas in the facility where MSA services are required.
• Maintains confidentiality and ensures a patient's right to privacy is not compromised.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Perform work related to the position, as assigned, such as working with patients to complete Release of Information (ROI) forms to pass to ROI team for further action, teaching patients how to sign up for the secure messaging system in MyHealtheVet, authenticating patient access in the secure messaging system in MyHealtheVet, and receiving and relaying messages between patient/provider using the secure messaging system, etc.

Work Schedule: Monday - Friday Tuesday-Saturday, 7:00am - 3:30pm, 7:30am - 4:00pm, 8:00am-4:30pm, 8:30am -5:00pm, 10:30am-7:00pm Ward Admin includes rotating weekends and holidays (Work schedules are determined and approved by the supervisor)

Virtual: This is not a virtual position