Referral Coordinator for Busy Spine Practice

Job Description

Job Description

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Employment Type: Full Time; On-site Hours: 8:00 am 4:30 pm Pay Range: depending on experience JOB TITLE: REFERRAL COORDINATOR Office Locations: 584 N. Sunrise Ave. Suite 100, Roseville, CA 95661 & 2220 E. Bidwell, Folsom, CA 95630

Job Summary: Under the supervision of management, the referral coordinator is responsible for the timely and accurate processing and coordination of incoming patient referrals. The process of connecting patients with our providers is an important point of customer service contact for our patients, patient family members, physicians, payers and various other external customers. The front desk coordinator may perform a variety of duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility and coordination of benefits, taking complete and accurate messages and review of requested imaging. The referral coordinator may perform other clerical duties in support of clinic staff in the daily operation of clinic related goals, benchmarks, and quality care initiatives per organizational guidelines. Provides excellent patient customer service daily.

Minimum

Experience/Education

Qualifications: High School Diploma or GED equivalent Minimum 3 years previous referral coordinator experience in a healthcare setting Knowledge of commercial, government, private, and workers compensation payers Ability to read, understand, and follow oral and written instructions Familiarity with an electronic practice management system is preferred Experience handling multiple phone lines Demonstrates interpersonal skills and the ability to work effectively with internal staff and external business associates in a wide variety of business transactions, providing superior customer service. Demonstrates good verbal and written communication skills to document and report clearly and concisely; conveys instructions, directions, and information appropriately and professionally. Knowledge of Medical Terminology preferred Knowledge of general office systems, including telephone systems, Microsoft Products (MS Outlook, Meister, MS Teams, G-Suite, Email, Word), copier, fax, scanner, and computer Ability to multitask Ability to exercise the utmost discretion in protecting non-public and or sensitive patient health information (PHI), including but not limited to patient financial data, patient personal and health records, and other proprietary information. Performs other duties as assigned by management Works well under pressure This job description is not intended to be inclusive of all responsibilities, duties, or skills required for the position and is subject to review and update at any time, per the needs of the practice. Preferred

Experience/Qualifications: Bilingual Orthopedic Spine referral experience Customer service experience in a high volume environment

Benefits: 401(k) 401(k) matching Medical, Dental Vision Insurance Paid Time Off Supplemental Pay Type: Bonus Opportunities