Partners Care Eligibility Specialist

Opportunities At Optum

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position assures that Allina Health's patients are given the opportunity to apply for assistance in the reduction and/or elimination of their patient balances, by facilitating the daily operation of the Allina Partners Care program.

If you reside in Minneapolis, MN, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Processing of Allina Partners Care applications
  • Review financial assistance applications using established guidelines to determine eligibility for the Allina Partners Care and Senior Partners Care programs
  • Update and adjust patient accounts
  • Respond to patients regarding eligibility determination and request for further documentation
• Communicating with patients and Allina Health staff
  • Responsible for answering incoming calls regarding the Allina Partners Care program
  • Responsible for professionally communicating with patients and other Allina Health staff regarding the status of applications while maintaining sensitivity around the subject of financial assistance
• Scanning Allina Partners Care applications
  • Scan applications to patient's medical record
• Maintaining patient accounts
  • Responsible for working Partners Care work queues and reports to adjust patient balances
• Staff education
  • Acts as a resource to other Allina Health employees seeking information about the Allina Partners Care program
  • May be expected to present in a formal training setting with other RCM staff, or out at the sites
• Retrieval of archived Allina Partners Care applications and paperwork
  • Responsible for pulling and organizing archived Allina Partners Care applications for annual internal and external audits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 3+ years of general office experience
• Intermediate level of proficiency in Windows based applications, with preference to Word and Excel
• Reside within a commutable distance of Minneapolis, MN

Preferred Qualifications:

• EPIC experience
• Medical office experience

Soft Skills:

• Communicate clearly and professionally in both verbal and written forms
• Prioritize workload and adapt to change
• Work independently and in a team setting
• Promote a respectful workplace by demonstrating a positive attitude

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.